Also, of course, double-check that your settings have not been changed by the CU...

This update should not affect a project that has been created in the previous CU...

Ali

Thank you, Alison, for your answer and suggestions. I tried to reset the window layout, I ran a repair install and rebooted the computer. Unfortunately, I still lack the possibility to show whitespace characters in the editor and to display formatting tags.

I can see whitespace characters in the Translation Results window, but I cannot see the formatting tags at all. The latter is a problem as I am working with a file with some segments having heavy formatting. I really need to see all the tags when I edit in order to not make any mistakes.

MultiTerm is updated as well. Everything else seems to be working except these two issues.

/Peter

Hi Peter Bolin

Did you try opening a file then clicking into the Editor window then toggling the paragraph symbol off and on here:

This worked for me when the reverse scenario happened after an update. I had ticked 'Show whitespace characters' here:

But I only had whitespace characters visible in the Editor window. They were not visible in the Translation results window. So I clicked into the translation results window then toggled the Paragraph symbol off and on and that resolved the issue. I've never heard of the reverse happening but maybe that will work?

Then, see the second item I've highlighted above, how is that set in your profile via File>Options?

Also, which of these do you have ticked in your View tab:

Try again clicking into your Editor window then toggling those.

Let me know what happens,

All the best,

Ali

PS: if my screenshot looks different to yours, it's because I took them in Studio 2019 as I don't have a 2017 license... Ali

Thank you again, Alison, for your efforts. I have now performed a complete reset of Studio to no avail. I have also followed your last advice. I can get the whitespace characters to show permanently and I can also get the formatting tags to show permanently when changing the settings in “Options”, but I seem to have lost the ability to toggle between showing them and not showing them in the editor using the buttons on the Home and View tabs. With the usual settings, I cannot get them to show in any of the columns (source and target text).

When I choose “Full Tag Text”, it will only affect the Translation Results window, not the editor. The toggling is out of order as it seems.

I can live without the ability to see whitespace characters in the editor as they are showing in the Translation Results window, but I cannot live without the possibility to toggle between show and hide formatting tags. It makes working very difficult. I have tried to use the setting with formatting tags showing permanently, but that makes all the text in the editor shown in Arial looking strange and difficult to handle. That is no solution.

The only solution I can think of right now is to leave the office and use my computer at home. That computer has not been updated to CU 16. I will remain here in the office and try to finish this project, but if the next project has the same error, I have to change to my other computer.

/Peter

Peter Bolin said:

I can get the whitespace characters to show permanently and I can also get the formatting tags to show permanently when changing the settings in “Options”, but I seem to have lost the ability to toggle between showing them and not showing them in the editor using the buttons on the Home and View tabs

It has to be set to show them permanently under File>Options before the toggle on and off via the Home and View tabs will work...

Ali ;-)

Peter Bolin said:

With the usual settings, I cannot get them to show in any of the columns (source and target text).

Which usual settings are you referring to?

Ali

If I set the whitespace characters to show permanently, they are shown all the time without the possible to toggle not to show them. Clicking on the button does not give any effect.

The usual setting under “Formatting Display Style” is “Show formatting but hide recognized formatting tags”. In CU 15, I was able to toggle between showing and not showing formatting tags, but this does not work in CU 16.

I thought this was only a routine update, so I decided to get it done on my laptop after lunch today, despite the fact that I have four revision assignments that I have to do in Studio until Thursday. That was obviously a big mistake as I now have lost valuable working time. 

New decision: I have to change to my desktop computer with CU 15 at home right away and leave the office. I cannot work on these projects without having these functions working properly, at least not the toggling of formatting tags. It seems that the installation of Studio on my laptop is not possible to use for the time being.

Alison: One again thank you for your efforts.

/Peter

The usual setting under “Formatting Display Style” is “Show formatting but hide recognized formatting tags”. In CU 15, I was able to toggle between showing and not showing formatting tags, but this does not work in CU 16.

I thought this was only a routine update, so I decided to get it done on my laptop after lunch today, despite the fact that I have four revision assignments that I have to do in Studio until Thursday. That was obviously a big mistake as I now have lost valuable working time. 

New decision: I have to change to my desktop computer with CU 15 at home right away and leave the office. I cannot work on these projects without having these functions working properly, at least not the toggling of formatting tags. It seems that the installation of Studio on my laptop is not possible to use for the time being.

Alison: One again thank you for your efforts.

/Peter

Hi Peter Bolin

It is always best to leave updates until after urgent work has been done. Once you've delivered these jobs, I suggest you reinstall Studio on your office machine.

If that does not solve the problem you can then go to SDL Installation support for help free of charge, here:

Installation support

Fill out the form, give them an accurate email address to contact you on and select 'Installation' from the Case Type dropdown. You can explain what you've already tried.

This is an odd set of behaviour. I'd be interested to hear what SDL Support find to solve it. If you could kindly post it here, it would be useful for future users who experience a similar issue.

All the best,

Ali

Yes, I have learnt a lesson now. This is actually the first time I encounter a severe problem of this kind after the installation of a cumulative update.

I always have Studio ready on my desktop computer at home if I for one reason or the other cannot use it on my office laptop. All the other software I need to be able to perform my work is also available on my desktop at home. I only need to copy the files. In this business, you always have to be prepared. 

I have not much time to deal with this right now as I am on a journey from Friday until next Monday. I will be working a few days next week, but then I will be gone for two weeks. I will probably have to work from home on my desktop until I can find time to deal with this matter.

I haven’t seen any comments about this problem from any other Studio 2017 users. Am I the only one with this behaviour from the software?

I will check this forum again to see if something new comes up. If not, I will contact the SDL support as you suggested.

/Peter

Hi Peter Bolin

The behaviour you describe is very unusual. In all the time I've been working with SDL Studio (from the first version) I haven't seen this happen or to have been reported to happen on the SDL Community.

Paul Filkin, have you seen this before?

All the best,

Ali

Hello again Alison,

I am at home now, using Studio 2017 without CU 16 installed on my desktop computer after having copied all the files I need. The software behaviour here is normal. I have checked all the settings and they are the same as on my laptop I use in the office with CU 16 installed.

I have been using Studio for five years since version 2014. This is the first time ever a Studio problem after installing a cumulative update forces me to work from home. I use Studio for 98 percent of the work I perform, mostly revisions, and it is almost impossible to do it without being able to use these two functions, especially when I have complex formatting to handle.

I cannot return to the office until Studio is fixed.

Regards,
Peter

I came across a workaround for the type of tag display (No Tag Text, Partial Tag Text, etc.).
1. I make my selection as usual on the ribbon; the display stays the same.
2. I close and then open the file; the change I made in step 1 is implemented.

EDIT: The same workaround applies to the Show Whitespace button--click the button, close and reopen the file.

Hi Joel Earnest

Indeed, this works for quite a few settings changes that don't 'take' until the file is closed and opened. It might well make the display selections work on closing and reopening but it isn't the normal behaviour I would expect of Studio for toggling of any function/setting.

It's Peter Bolin's toggle display function that doesn't work whether it's whitespaces or tags he's trying to turn on or off, and the whole point of a toggle is that you can use it 'on the fly', so it's not a solution when it means constantly closing and reopening a file, which takes time.

All the best,

Ali

I interpret Joel Earnest’s message as he is experiencing the same software behaviour as I. I have to be able to toggle these two functions on the fly continuously, which means my office laptop is not possible to use for the time being until there is a solution for this problem.

If it is a general bug in Studio 2017 CU 16 I better continue working at home on my desktop for the time being without installing CU 16. A complete fresh install of Studio on the laptop will probably not help. The complete reset I did yesterday did not solve the problem.

/Peter

Peter Bolin said:

A complete fresh install of Studio on the laptop will probably not help.

Hi Peter Bolin

The point is that if a fresh install of Studio doesn't help, it will ultimately lead to help because if that does not work, you can then get free help with installation issues that are preventing you from working, pretty fast:

Ali

Thank you again Ali, for your efforts. Unfortunately, I have no time at all to spend on this problem now. I have way too much work to finish this week and next week. The only possible solution right now would be to downgrade Studio on the office laptop to CU 15. I could also upgrade to Studio 2019, but that is an even larger project and has to be done on both computers.

If this is a general problem of this CU, I suppose the team at SDL will look into this sooner or later. For the time being, I have no other choice than using my desktop at home.

/Peter

Hi Peter Bolin

I think it must be due to the CU but I'm sure there will soon be a solution. Once I know what that is, I will post it here.

All the best,

Ali