Two functions not working in Studio 2017 after the install of CU 16

Question

I just installed Cumulative update 16 to Studio 2017. Two functions are lost: &ldquo;Show Whitespace Characters&rdquo; and &ldquo;Toggle display of formatting tags&rdquo;. The whitespace characters are showing in the Translation results window, but not in the editor itself. I cannot see the formatting tags at all, but they are visible when I choose &ldquo;Edit Translation Unit&rdquo; in the Translation results window. 
 The project I am working on was started in CU 15, but it doesn&rsquo;t help to create a completely new project. I have tried with another file, but it looks like I cannot get these to functions to work at all. 
 These two functions are important. I really need them back.

Alison Field · Answer

Hi Peter Bolin 
 Try resetting your window layout here: 
 
 If that doesn't help, try a Windows Repair of Studio and reset as described here: 
 Repairing your installation of SDL Trados Studio 
 Also have you opened MultiTerm and updated that also? If not, you risk term recognition issues. 
 All the best, 
 Alison

Alison Field · Answer

Hi Peter Bolin 
 Did you try opening a file then clicking into the Editor window then toggling the paragraph symbol off and on here: 
 
 This worked for me when the reverse scenario happened after an update. I had ticked 'Show whitespace characters' here: 
 
 But I only had whitespace characters visible in the Editor window. They were not visible in the Translation results window. So I clicked into the translation results window then toggled the Paragraph symbol off and on and that resolved the issue. I've never heard of the reverse happening but maybe that will work? 
 Then, see the second item I've highlighted above, how is that set in your profile via File>Options? 
 Also, which of these do you have ticked in your View tab: 
 
 Try again clicking into your Editor window then toggling those. 
 Let me know what happens, 
 All the best, 
 Ali

Alison Field · Answer

Hi Peter Bolin 
 It is always best to leave updates until after urgent work has been done. Once you've delivered these jobs, I suggest you reinstall Studio on your office machine. 
 If that does not solve the problem you can then go to SDL Installation support for help free of charge, here: 
 Installation support 
 Fill out the form, give them an accurate email address to contact you on and select 'Installation' from the Case Type dropdown. You can explain what you've already tried. 
 This is an odd set of behaviour. I'd be interested to hear what SDL Support find to solve it. If you could kindly post it here, it would be useful for future users who experience a similar issue. 
 All the best, 
 Ali

Alison Field · Answer

Peter Bolin said: A complete fresh install of Studio on the laptop will probably not help. 
 Hi Peter Bolin 
 The point is that if a fresh install of Studio doesn't help, it will ultimately lead to help because if that does not work, you can then get free help with installation issues that are preventing you from working, pretty fast: 
 Fill in the form here: 
 installation and licensing help 
 
 Select 'Installation' from the 'Case type' dropdown and tell them that the problems still occur after reinstallation and, most importantly, give your correct email address so that they can contact you. 
 
 They then can arrange remote access to your computer with you to take a look at what is causing this, and hopefully resolve it. 
 
 Please do try that and come back and tell us what finally was the solution... 
 
 You could take your laptop into the office and work with that while you run the reinstallation and then if necessary contact the help service and wait for their reply. It would be so much better to get this sorted before you go away, for peace of mind... 
 
 All the best... 
 Ali

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Two functions not working in Studio 2017 after the install of CU 16

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