Vendor portal fails to offer unlimited users as confirmed by the support team

I purchased Vendor Portal add-on for TBM 6 (Team version with 3 + 1 additional users) and received the support team's confirmation that it offer unlimited vendor user accounts. However, regardless of account/user types (Admin, PM-based, Sale Manager, Vendor Manager accounts, Vendor account, etc.), only a maximum of 4 accounts/users can log in to TBM (while the vendor role accounts should be unlimited). Could you please help me out with this?

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  • Hi Eugene,

    I managed to set it successfully, so no need to waste your time for this any more :).

    Actually, a minor error arises: The nested folder setting will not work after creating the nested folders  - They don't show up in the default structure ("out", "source". "ref"). In addition, the created ones are not deletable (after trying to click the "x" mark, the following screen will pop up. If you have spare time, please have a quick look into this issue. So far I have not encountered any more major issues. Thank you in advance!

    Error message in Trados Studio indicating an exception has been thrown by the target of an invocation with options to show details, try recover, or submit a bug report.Trados Studio settings showing nested folders in a job folder with 'outgoing' folder marked with an 'x' indicating it cannot be deleted.

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    [edited by: Trados AI at 11:02 AM (GMT 0) on 4 Mar 2024]
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