My Trados Studio 2024 crashes immediately when it is supposed to either open a segment that has a greater-than or less-than symbol (

Question

Has anybody every experienced this? What can I do about it?

Paul Tudoran · Accepted Answer

Via remote session we managed to solve the issue by resetting Studio to its's basic settings. The issue was solved by following Workaround 2 from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

Ana Sabo · Answer

Dear Eva Repolusk-Stoppel 
 Have you tried the second workaround, which involves performing a Trados reset? If you haven't done so yet, I recommend trying a Trados reset, as this often resolves the issue. 
 Looking forward to your reply. 
 Best regards,

Ana Sabo · Answer

Eva Repolusk-Stoppel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0054855.

Trados Studio > 1. Trados Studio

My Trados Studio 2024 crashes immediately when it is supposed to either open a segment that has a greater-than or less-than symbol (><) in it or when I hit that key.

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