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Has anybody every experienced this? What can I do about it?
Removed AI Suggestion
[edited by: Eva Repolusk-Stoppel at 7:51 AM (GMT 1) on 14 Jul 2026]
RWS Community
Has anybody every experienced this? What can I do about it?
Eva Repolusk-Stoppel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0054855.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Eva Repolusk-Stoppel We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0054855.
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Via remote session we managed to solve the issue by resetting Studio to its's basic settings. The issue was solved by following Workaround 2 from this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
