Good Morning,
The first few times, I received a message like "you have to have admin rights in order to install, but one of the technicians I dealt with told me to click on the right mouse and the security tab and check all the options. I've tried so many things, I can't remember all of it. Now, as you can see on the screen, the two TermExcelerator and Plugin Installer icons are under the Plugin Installer directory. If I double-click on the icon, I choose Run as administrator, I receive the message "Do you want to allow this app from and unknown source to install...on your computer?" I say yes. It seems to be settling in, but I have no further instructions. Same thing with TermExcelerator and if I open the Plug-Inn tab neither one appears in the list. Myself and the technicians erased the two icons, removed the firewalls, the virus detector, nothing can be done about it. It's very frustrating as I was told by the Translation agency, you'll see it's very easy. Thanks for your suggestions

Jo

I don't get any message for TermExcelerator: I click twice as suggested, nothing happens.

Then I tried downloading the excelling and I get the following message. I'm the administrator on my computer, I don't know what this message is about (see at the top of this message.

I also tried to open SDL Termbase from the desktop, could be the cause of the problem. I really need help as nothing seem so be working. It's never easy!

This is very frustrating. A technician from GS took control of my machine, tried the same steps. Nothing works. I have to be productive or I will loose some contracts until I can do like my colleagues and use TermExcelerator.

Any kind of  help will be appreciated.

Jo

Hi Jo,

I know this is far-fetched, as I can see from the screenshot that apparently you have used this method and you describe further problems I didn't encounter. However, I will describe my case in case someone else benefits.

I was having a similar problem. I downloaded the app via Firefox > clicked the "Display the progress of ongoing downloads" (Cntrl +J) on the browser > clicked the folder icon (to open up the window that shows where the file has been downloaded) > computer opens the window showing the path C: > users > [user name] > AppData > Local > Temp. When double-clicking the file within this window, nothing happened. No errors, just a brief turn of the blue ring, then nothing. The file size looked OK.

Problem was solved when I chose that the app file must be saved onto the Desktop (not the path above). Then, double-clicking it launched the SDL app installer and the app now appears on my app list and I can add an Excel-file to Termbase.

Nina