Hi Jo,

I know this is far-fetched, as I can see from the screenshot that apparently you have used this method and you describe further problems I didn't encounter. However, I will describe my case in case someone else benefits.

I was having a similar problem. I downloaded the app via Firefox > clicked the "Display the progress of ongoing downloads" (Cntrl +J) on the browser > clicked the folder icon (to open up the window that shows where the file has been downloaded) > computer opens the window showing the path C: > users > [user name] > AppData > Local > Temp. When double-clicking the file within this window, nothing happened. No errors, just a brief turn of the blue ring, then nothing. The file size looked OK.

Problem was solved when I chose that the app file must be saved onto the Desktop (not the path above). Then, double-clicking it launched the SDL app installer and the app now appears on my app list and I can add an Excel-file to Termbase.

Nina

Hi Jo,

I know this is far-fetched, as I can see from the screenshot that apparently you have used this method and you describe further problems I didn't encounter. However, I will describe my case in case someone else benefits.

I was having a similar problem. I downloaded the app via Firefox > clicked the "Display the progress of ongoing downloads" (Cntrl +J) on the browser > clicked the folder icon (to open up the window that shows where the file has been downloaded) > computer opens the window showing the path C: > users > [user name] > AppData > Local > Temp. When double-clicking the file within this window, nothing happened. No errors, just a brief turn of the blue ring, then nothing. The file size looked OK.

Problem was solved when I chose that the app file must be saved onto the Desktop (not the path above). Then, double-clicking it launched the SDL app installer and the app now appears on my app list and I can add an Excel-file to Termbase.

Nina