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Plug-in TermExcelerator -

Johanne Arbour

Greetings, 

A week ago a translation agency asked me to install the TermExcelerator plug-in. I clicked on the Adds-in tab - SDL AppStore - Downloaded the TermExcelerator plug-in and the SDL plugin installer as I was suggested. Screenshot of a file explorer window showing a list of downloaded files including TermExcelerator and SDL plugin installer..

I was then told to Install the plug-in by just double-clicking on it and follow the instructions. It did not install. I communicated with SDL and someone replied to read the following and that they couldn't help me...

https://appstore.sdl.com/language/app/glossary-converter/195/

https://multifarious.filkin.com/2012/09/17/glossaries-made-easy/ and install Glossaries instead. Glossaries is now installed but it's not doing what it is supposed to do and what everyone does and use at the translation agency. I tried hundreds of things and the TermExcelerator plug-in and the installer just don't install. I don't get an error message.

I have had the help of 3 different technicians, no one can have the plug-in work! I lost the possibility to work with the agency.

I will have the chance to learn SDL better after I finish my university in April, but for now, I consider myself as a beginner. 

So please I would like to get some help to install the plug-in in a simple fashion.  I have the licence for SDL 2017R1-14.1.10015.44620. 

Thanking you in advance.

JO

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[edited by: Trados AI at 5:47 PM (GMT 0) on 28 Feb 2024]
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  • 0 in reply to Oana Nagy

    Error message 'Error access is denied (0x80070005: Access is denied)' displayed while trying to execute 'setup.exe' file for Trados Studio.

    I don't get any message for TermExcelerator: I click twice as suggested, nothing happens.

    Then I tried downloading the excelling and I get the following message. I'm the administrator on my computer, I don't know what this message is about (see at the top of this message.

    I also tried to open SDL Termbase from the desktop, could be the cause of the problem. I really need help as nothing seem so be working. It's never easy!

     

    Error dialog box with message 'Unexpected exception when initializing view part: Retrieving the COM class factory for component with CLSID 0928CE83' on a desktop background.

     

    This is very frustrating. A technician from GS took control of my machine, tried the same steps. Nothing works. I have to be productive or I will loose some contracts until I can do like my colleagues and use TermExcelerator.

    Any kind of  help will be appreciated.

    Jo
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    Generated Image Alt-Text
    [edited by: Trados AI at 5:47 PM (GMT 0) on 28 Feb 2024]
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