Paul,

You know troubleshooting with specific files ain't easy in this industry due to NDAs. All I can say is the file was really straightforward, with mostly just plain text in .docx (not a PDF conversion, to my knowledge).

How about we just jump back in time to 2015:

www.proz.com/.../280517-generated_translation_half_in_source_text_half_in_target_text.html

Same problem (with Studio 2009 - so, wow, it's been 10 years with the same unresolved problem now!). You posted in that thread then. Did the devs investigate into the problem at all throughout all those years? You know the problem has been occurring for many people, as it has for me (numerous times throughout the years, and always taking quite a lot of time to fix). I remember reading other peoples' posts some years ago with exactly the same problem. What conclusions did the devs arrive at?

There is no headline message - there is only one symptom, and that is text suddenly going original mid-file, for no apparent reason. Had there at least been an error message… but no, Trados leaves you with a worthless export and that's it. Good luck with fixing that. Super frustrating.

Of course there can be different scenarios, files, etc. but there are also patterns, as with any software - and there's the dev team that's supposed to determine and troubleshoot them. This is not early 1980s, for heaven's sake, and this is not noobish freeware.

Find attached the problematic (target) file. I deleted almost all the original text left behind in the target file, leaving only two or so segments for proof.

troubleshooting file.docx

Adrian Komiński 

Please can you tell me how to reproduce this problem. I opened the file, pseudo-translated again but this time used dollar symbols so any missing text would stand out and the entire contents of the file gets translated.

You probably need to clarify a few things:

1. Which version of the Word filetype are you using?
2. Did you do anything like try to reuse an old project template from a previous version
3. Which part of the file is being left untranslated?

It might be helpful for someone else to verify this to avoid any thoughts I might be doing something special. It's clear to me that the problem is not a general one and in many ways illustrates the sort of problems we have to filter out. We need proper steps to reproduce so we know exactly what you did to cause this effect.

Hi Adrian,

You can find the file type being used for each of your files in the "File Type Identifier" column in File view. In the snip shown below, it is not immediately clear which Word version is being used for my file, but you can figure this out by looking in the Project Settings under File Types, where you will find each Word file type along with its associated File Type Identifier.

As you can see from the snip below, the file type being used for my file is Word 2007-2016.

Paul was asking what file type Studio has chosen for your file. Since he had no problems with the file you sent, the first thing he wants to check is whether you are both using the same file type. If you are, then I imagine he will move on to the next troubleshooting step. (I can't imagine you are using different file types, unless you accidentally changed the file types that are active in your settings.)

Hope this helps,
Bruce Campbell
ASAP Language Services

Hi Adrian,

You can find the file type being used for each of your files in the "File Type Identifier" column in File view. In the snip shown below, it is not immediately clear which Word version is being used for my file, but you can figure this out by looking in the Project Settings under File Types, where you will find each Word file type along with its associated File Type Identifier.

As you can see from the snip below, the file type being used for my file is Word 2007-2016.

Paul was asking what file type Studio has chosen for your file. Since he had no problems with the file you sent, the first thing he wants to check is whether you are both using the same file type. If you are, then I imagine he will move on to the next troubleshooting step. (I can't imagine you are using different file types, unless you accidentally changed the file types that are active in your settings.)

Hope this helps,
Bruce Campbell
ASAP Language Services