There was an error in our system! Retrying in 55 seconds... Please contact support if the problem persists. Details | Logout

I am unable to sign in because I repeatedly receive the following message:

There was an error in our system! Retrying in 55 seconds...
Please contact support if the problem persists.
Details | Logout

The problem persists after waiting and trying again.

I was referred to this Community by Fran from the Licensing Team, who advised me to post my issue here so it could be investigated by the Support Team.

Additional information

  • I can reproduce the issue consistently.
  • The error occurs every time I try to log in.
  • I have already retried multiple times, but the issue persists.

Could you please advise:

  • What could be causing this error?
  • Is this a known issue?
  • Are there any troubleshooting steps I should follow?
  • What additional information (logs, screenshots, etc.) would help diagnose the problem?

Thank you for your assistance.



Removed AI Suggestion
[edited by: Ana Bardi at 5:11 PM (GMT 1) on 29 Jul 2026]
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