Evelyne Ridyard 

Can you share a screenshot of your project settings and not your main options.  Worth checking what's actually in the problematic settings.

There you go.

We all have the same settings. My term recognition works, but it does not for the other two users.

Evelyne Ridyard 

Can you confirm the path to the termbase on each machine and note which one is working?  The full path please.

Have you done any troubleshooting like reorganising the termbase for example?

Yes, I did reorganize it last week to try and fix the problem, but it did not change anything.

• The one that works (mine) is here, stored on an external drive: D:\LM Termbase for Projects
• This one doesn't work, and is stored locally on my colleague's computer: C:\Users\frich\Documents\Mémoires\LM Termbase.sdltb

The third person is on vacation right now and will be back on Tuesday, but I believe it's pretty much the same thing as my other colleague (maybe stored on his Desktop instead of the Documents folder).

Paul Filkin 

Here is the third path (term recognition in this one doesn't work either): C:\Users\Maxime Guay\Ressources\Base termino

Evelyne Ridyard 

ok - the paths are the exact opposite of what may cause a problem, so it's not that!  Yours is an external drive... but it works.  This one might have been a problem "Mémoires" but the other non-working doesn't have anything suspicious in the path.  So a lot of inconsistency here and the issue must lie somewhere else.

Can you take an example of one that doesn't work and provide screenshots (a video might be faster if you can do that) that demonstrate the problem and show all the project settings associated with that problem project?

Evelyne Ridyard 

ok - the paths are the exact opposite of what may cause a problem, so it's not that!  Yours is an external drive... but it works.  This one might have been a problem "Mémoires" but the other non-working doesn't have anything suspicious in the path.  So a lot of inconsistency here and the issue must lie somewhere else.

Can you take an example of one that doesn't work and provide screenshots (a video might be faster if you can do that) that demonstrate the problem and show all the project settings associated with that problem project?

 Paul Filkin 

Sorry for the delay; here is the requested video. Let me know if it works and if there is anything else you need to see.

Evelyne Ridyard 

Thank you for the video.  Can you also show me your Termbases project settings?

Paul 

There you go:

Thanks Evelyne Ridyard 

One more question (for now)... are you using any attributes to control the variant of your termbase in your settings?  I don't have one to hand but this article explains the principle:

https://multifarious.filkin.com/2014/04/08/yanks-versus-brits/

It doesn't look like it from your video, but perhaps you're just not displaying the attribute values?

Hi Paul 

We don't have variants. Here are some more screnshots to help:

Evelyne Ridyard 

Can you open this package and see if term recognition works for you all?

https://uat.community.rws.com/cfs-file/__key/communityserver-discussions-components-files/90/en_5F00_source.txt_5F00_en_2D00_CA_5F00_fr_2D00_CA_2D00_2025117_2D00_10h7m11s.sdlppx

Paul Filkin 

Term recognition is working in the package.

We have tried renaming the folder where our own termbase is stored to "Termbases" (like yours in the package you sent) and now the term recognition works in all our projects. Our third colleague will be there on Monday and we will test this out.

So the solution might just be to have the English word "termbase" in the termbase folder?

Evelyne Ridyard 

Evelyne Ridyard said:

So the solution might just be to have the English word "termbase" in the termbase folder?

I hope not... I just used that name through a lack of imagination!

I am thinking that the paths, or the termbase name are at play here though.  The package placed the termbase within the project itself and you probably have your termbases outside of that... although when you shared your paths they were inconsistent and not where I initially thought the problem might lie.  I was thinking accented chars, cloud drives etc.  Whilst you did have a couple of accents it wasn't consistent and the accented ones worked!

So very odd... but if you found a solution that would be the main thing!

Paul Filkin 

So we did the same thing with the third translator, who renamed his termbase folder "Termbases" and everything works perfectly. (Mine was "LM Termbase for Projects" and was already working). So the solution might actually just be to have the English word "termbase" in the folder so Trados "knows where to look"? Weirdest thing, but at least it works...