Error message: "An error has occurred whilst using the translation provider [TM]: The formatter threw an exception while trying to deserialize the message: "

Question

Hello, 
 I am experiencing some troubles with a project carried on under Studio 2011 - which I have been using for four years now, without having this kind of issue. In my current project, when I make a concordance search, every other time I get an error message: "An error has occurred whilst using the translation provider [TM]: The formatter threw an exception while trying to deserialize the message: " and so on.... It is a very long error message, but unfortunately I cannot copy-paste it (frequent problem with Studio, so inconvenient!). The TM is located on a client's server, whose support team reviewed the issue without finding anything wrong. The strangest part is that sometimes I can benefit from the fuzzy match/concordance search features, but sometimes I can't, in the same file. I found out that the problem is linked to specific words/phrases/segments. No matter how many times I translate them, I never find them back in the TM. 
 Any idea? Many thanks in advance!

Walter Blaser · Answer

Alice 
 After clicking on the "Show Details" icon on the right of the task in error, you should see these two icons within the window of your error message:

If you do, clicking on the first icon will show you more details of the error and clicking on the second one (the one with the floppy disk) will save a text file (called the "stack trace") that you can send to SDL to diagnose the problem. 
 I also suggest you have a look at KB article 6335 to see if this addresses your problem and may help solve it, as there are good chances that your problem is a compatibility problem between your Studio client version and the version of the GroupShare server. 
 Alice Berrichi said: 2011 is not so far... This is two major versions and 4 years back; this is a lot in the software industry:-) 
 Walter

Trados Studio > 1. Trados Studio

Error message: "An error has occurred whilst using the translation provider [TM]: The formatter threw an exception while trying to deserialize the message: "