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Error message: "An error has occurred whilst using the translation provider [TM]: The formatter threw an exception while trying to deserialize the message: "

Alice Berrichi

Hello,

I am experiencing some troubles with a project carried on under Studio 2011  - which I have been using for four years now, without having this kind of issue. In my current project, when I make a concordance search, every other time I get an error message: "An error has occurred whilst using the translation provider [TM]: The formatter threw an exception while trying to deserialize the message: " and so on.... It is a very long error message, but unfortunately I cannot copy-paste it (frequent problem with Studio, so inconvenient!). The TM is located on a client's server, whose support team reviewed the issue without finding anything wrong. The strangest part is that sometimes I can benefit from the fuzzy match/concordance search features, but sometimes I can't, in the same file. I found out that the problem is linked to specific words/phrases/segments. No matter how many times I translate them, I never find them back in the TM.

Any idea? Many thanks in advance!
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    Hi Alice,

    This could be quite a tricky one to resolve without working hand in hand with your client. Since it's a Server TM the problem could be related to the version of their server solution for example. Studio 2011 is quite old now, in fact it will no longer be supported from the end of this year.

    When you see an eror message like this there should be a couple of little icons on the bottom left. One of these is a disk icon which you can click and it saves the entire message stack as an xml file so you can send it someone for investigation. The other icon allows you to read the entire message and it can be copied and patsed from (but please don't post the entire thing into here!). If you can get the xml file perhaps you can add it as an attachment to this post by using the rich formating option when you reply... or put it on dropbox perhaps and just provide the link?

    Regards

    Paul

    Paul Filkin | RWS

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  • 0 in reply to Paul Filkin
    Hi Paul,

    Thank you for your answer, but I cannot see any icon on the bottom left of the screen/message box. So I cannot copy the message.
    It is really a pity that SDL forces us to buy more and more each time by denying us the right to be helped with an older version. 2011 is not so far...
  • 0 in reply to Alice Berrichi

    Alice

    After clicking on the "Show Details" icon on the right of the task in error, you should see these two icons within the window of your error message:

    If you do, clicking on the first icon will show you more details of the error and clicking on the second one (the one with the floppy disk) will save a text file (called the "stack trace") that you can send to SDL to diagnose the problem.

    I also suggest you have a look at KB article 6335 to see if this addresses your problem and may help solve it, as there are good chances that your problem is a compatibility problem between your Studio client version and the version of the GroupShare server. 

    Alice Berrichi said:
    2011 is not so far...


    This is two major versions and 4 years back; this is a lot in the software industry:-)

    Walter
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  • 0 in reply to Alice Berrichi

    Alice

    After clicking on the "Show Details" icon on the right of the task in error, you should see these two icons within the window of your error message:

    If you do, clicking on the first icon will show you more details of the error and clicking on the second one (the one with the floppy disk) will save a text file (called the "stack trace") that you can send to SDL to diagnose the problem.

    I also suggest you have a look at KB article 6335 to see if this addresses your problem and may help solve it, as there are good chances that your problem is a compatibility problem between your Studio client version and the version of the GroupShare server. 

    Alice Berrichi said:
    2011 is not so far...


    This is two major versions and 4 years back; this is a lot in the software industry:-)

    Walter
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