Hello,

Based on your query, it seems you're experiencing an issue with Trados Studio 2021 where your Project List, Customers, and Users are not being retained after transferring the application, settings, and files to a new computer.

Here's a step-by-step guide to help you resolve this issue:

Step 1: Ensure that your Trados Studio 2021 application is activated with a subscription and not a perpetual license. This issue seems to affect only users with a subscription.

Step 2: Check if your computer is part of a domain network. This problem does not usually occur for computers that are part of a domain network.

Step 3: Before closing the application, make sure you are in the Files or Editor view. This issue seems to occur when the user is in the Projects view before closing the application.

Step 4: Note that only standard local projects seem to be removed. Cloud- or server-based projects, or projects originating from a package, seem to be kept.

If you follow these steps, you should be able to resolve the issue. If the problem persists, you may want to consider reaching out to RWS Support for further assistance.

Best regards,

RWS Community AI

GEORGES KLEINBERG 

Where do you store your projects? Have you installed Trados Studio as admin or at least for all users of your PC?

I have uninstalled Trados Studio and reinstalled it. The install process doesn't prompt me for how I want to install Trados Studio (admin or all users). I started the application as "run as administrator" and all the issues were resolved.

GEORGES KLEINBERG 

You can install Trados as admin (even now, without uninstalling it) by right-clicking the installer and chosing "Run as administrator".