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Not able to export TM to tmx

Sandra R.

Hello, Studio 2019 is not allowing me to export a TM to tmx. I get the error message below. How to solve this? Thanks.

Trados Studio 2019 error message dialog box displaying 'An error occurred whilst exporting the translation memory. Details: Object reference not set to an instance of an object.' with an Exporting progress bar stuck at 0%.

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[edited by: Trados AI at 5:03 PM (GMT 0) on 28 Feb 2024]
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  • 0 in reply to Sandra R.

    Hi 

    First of all, try a Windows Repair of Studio and MultiTerm components, as here:

    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7: Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2019 etc) and click 'Repair' either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio/MultiTerm.
    If that doesn't help, try reinstalling both products.
    If that doesn't work, then you have the right to contact Installation Help free of charge, here:

    installation and licensing help

    Select 'Installation' from the 'Case type' dropdown menu.

    Someone will help in the next day or two if you give your correct email address.

    All the best,

    Ali :)
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