DeepL not working with Trados Studio 2017

Question

Hello community, 
 
 we are using the latest version of SDl Trados Studio 2017 (with latest updates etc.) and have just installed the DeepL add-in. Unfortunately, it does not suggest any translations. In the target segment area it does show the status AT next to the pencil (edit) icon, though. 
 I've already checked and regenerated the DeepL API key, reinstalled the add-in, moved the DeepL TM to the top TM, but nothing works. 
 Should the DeepL add-in also be visible in the Add-Ins tab? The Checkbox under the Plug-Ins overview is activated. 
 
 I hope you can help :). 
 
 Thank you very much. 
 Vanessa

Paul Filkin · Answer

Hi Vanessa Heincke , 
 
The most common reason for this is that the languages are not recognised. Check that the source text matches the language of your project. I know this is unlikely... but I have done this myself several times by mistake.

Paul Filkin · Answer

Hi Elisabeth Lauer-Reda , 
 
Did you take the advice from Jerzy above as this is a Studio feature? Are you also using the latest version of the plugin from the appstore?

Trados Studio > 1. Trados Studio

DeepL not working with Trados Studio 2017