Hi Ji in Sim,

Please see the article:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0014075

You need to click Run Anyway to install.

Best regards,

Anca

 When I hover over the execution file above, "the execution file is not commonly downloaded. Make sure you trust it before you open it." And it's not clickable.

This seems to be your browser preventing the download - please make sure to select to Keep the downloaded .exe file or Allow it - depending on the browser you are using, you should get the option to keep or allow the installer.

Hello, Anca,

I used Microsoft Edge. After I clicked the file, I got the following message:

HiJi in Sim 

Please ensure that Trados is included in the exceptions list of your antivirus software, and let us know if it works after making this adjustment.

Kind regards,

Hello, Ana Sabo,

Your email was in Junk Mail.

I added https://update.sdl.com/updates/latest/studio.html to the exceptions list of Bitdefender. The result was the same.

Regards,

Ji In Sim

Which one to add from the list below?:

Hi Ji in Sim ,

when you click on More info - you should have an option Run Anyway

Click it and this should start the installation.

As for the file to add to the antivirus, depending on where you saved the .exe for Trados (automatically goes in Downloads unless you changed that path), open that folder and select the .exe as exception.

Best regards,

Anca

I clicked Run anyway after I clicked More Info. The setup has been successful. 

I clicked Download Multiterm. I received the following message: