After I clicked Download Trados Studio, the execution file has the message "It's not commonly downloaded. Make sure you trust it before you open it." Trados Studio 2026

Question

When I click the execution file, nothing happens.

Anca Stoian · Answer

Hi Ji in Sim , 
 Please see the article: 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0014075 
 You need to click Run Anyway to install. 
 Best regards, 
 Anca

Anca Stoian · Answer

This seems to be your browser preventing the download - please make sure to select to Keep the downloaded .exe file or Allow it - depending on the browser you are using, you should get the option to keep or allow the installer.

Anca Stoian | RWS Group

Ana Sabo · Answer

Hi Ji in Sim 
 Please ensure that Trados is included in the exceptions list of your antivirus software, and let us know if it works after making this adjustment. 
 Kind regards,

Anca Stoian · Answer

Hi Ji in Sim , 
 when you click on More info - you should have an option Run Anyway

Click it and this should start the installation. 
 As for the file to add to the antivirus, depending on where you saved the .exe for Trados (automatically goes in Downloads unless you changed that path), open that folder and select the .exe as exception. 
 Best regards, 
 Anca

Anca Stoian · Answer

Did you manage to install it? 
 If yes, then it creates a shortcut on the desktop . Or you just search Multiterm in Windows search bar. 
 Best regards, 
 Anca

Ana Sabo · Answer

Ji in Sim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0053761.

Ana Sabo · Answer

Hi Ji in Sim 
 Please try this workaround and let us know if works: 
 
 Close all RWS applications. 
 Go to the following folder: NOTE: If you do not find this folder, make sure that these files are not hidden. See KB article Showing hidden files, folders and extensions on Windows operating systems 
 
 MultiTerm Desktop 2026: 
 
 Windows 7/8/10/11 : C:\Users\ %UserName% \AppData\Roaming\Trados\ MultiTerm\MultiTerm19

Rename the following XML files (for example, add an underscore before/after the file name):
 
 BaseSettings.xml 
 Plugincache.xml 
 UserSettings.xml 
 Settings.xml

Restart MultiTerm Desktop. 
 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

After I clicked Download Trados Studio, the execution file has the message "It's not commonly downloaded. Make sure you trust it before you open it." Trados Studio 2026