Hi Luc Steenbergen 

Please delete "LanguageCloudMachineTranslation.bin" from C:\Users\%Username%\AppData\Roaming\Trados\Trados Studio\Studio18 and then try opening Trados again.

Kind regards,

I had this same problem on Friday.  I had downloaded the most recent update on Thursday and it had worked, then when I opened the program on Friday nothing did.  I tried repairing, uninstalling and reinstalling, but nothing changed.  Eventually I installed it on a separate computer to get it to work, but that's not a long-term solution as that computer doesn't belong to me.

This morning I've come here to look for solutions and can't even find the above file to look to delete.

The computers are near-identical, same make, largely same spec, both running Windows 11 with the latest updates, but I just can't get Trados to work anymore.  Any and all useful suggestions appreciated.

Hi Andrew,

You can do a Reset for Trados to its initial settings when the repair procedure does not solve the issue, by renaming the following folders on your machine:

C:\Users\%USERNAME%\AppData\Roaming\Trados - rename the Trados Studio folder

C:\Users\%USERNAME%\AppData\Local\Trados - rename the Trados Studio folder

C:\Users\%USERNAME%\Documents - rename the Studio [version] folder to Studio [version]_old

Uninstalling Trados may not solve issues related to certain files, so we recommend the reset to default state of Trados, since it returns Trados to the initial settings. Also, generally, when you cannot see a certain file, it might be hidden, and you can opt to show hidden files in Windows:

Windows 11

1. Open File Explorer from the taskbar.
2. Select View > Options > Change folder and search options.
3. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK

Please let me know if this helps. Also, if it does not, please make your own post here  https://community.rws.com/product-groups/trados-portfolio/f/licensing   , include everything you already tried and we can help you further. Here, on somebody else's post, we cannot verify your account information.

Kind regards,

Anca

Hi Andrew,

You can do a Reset for Trados to its initial settings when the repair procedure does not solve the issue, by renaming the following folders on your machine:

C:\Users\%USERNAME%\AppData\Roaming\Trados - rename the Trados Studio folder

C:\Users\%USERNAME%\AppData\Local\Trados - rename the Trados Studio folder

C:\Users\%USERNAME%\Documents - rename the Studio [version] folder to Studio [version]_old

Uninstalling Trados may not solve issues related to certain files, so we recommend the reset to default state of Trados, since it returns Trados to the initial settings. Also, generally, when you cannot see a certain file, it might be hidden, and you can opt to show hidden files in Windows:

Windows 11

1. Open File Explorer from the taskbar.
2. Select View > Options > Change folder and search options.
3. Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK

Please let me know if this helps. Also, if it does not, please make your own post here  https://community.rws.com/product-groups/trados-portfolio/f/licensing   , include everything you already tried and we can help you further. Here, on somebody else's post, we cannot verify your account information.

Kind regards,

Anca

That seems to have worked, for which many thanks.  The frustrating thing is there's rarely, if ever, any sign of anything going wrong beforehand...

**EDIT**: It happened again when I updated to the newest version, so I repeated the above steps and it appears to have solved the problem, but why is this happening?

Generally, there may be various factors involved and cannot all be anticipated, like for example, a local set-up of a computer and various Windows updates, or even the antivirus may start blocking certain processes because of an update, even if it did not do that before.

I am glad it worked.

This reset to default state is usually advised for such issues where it's rather difficult to identify a cause and Trados just does not start.

Have a good day!

Anca