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the app Highlight Word from RWS app store can not work with extra computer screen.

jack zhong

I have posted this question in the past, but I do not know how to find my previous question, so I report the problem again, sorry. 

The app " Highlight Word" developed by trados team can not work, when I use my laptop with the extra computer screen under the " expanded" or "extended" model, which means the two computer screens will show different content. 

It will  cause trados studio to freeze or "be dead", and I have to force the computer to shut down trados studio completely. 

I have upgraded to trados studio 2022, the problem is still there. 

Please use HDMI cable to connect your laptop with one extra computer screen, and test, find and fix the problem. 

Thank you . 
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    Hello,

    I'm sorry to hear that you're experiencing issues with the "Highlight Word" app from the RWS AppStore when using an extra computer screen. I understand how frustrating this can be.

    Based on your description, it seems like the issue might be related to display scaling settings. Here are some steps you can try to resolve the issue:

    Step 1: Disable display scaling for Trados Studio. You can do this by right-clicking on the Trados Studio shortcut, selecting 'Properties', then 'Compatibility', and then ticking the box that says "Disable display scaling on high DPI settings".

    Step 2: Adjust the scaling to 125% or customize the settings. You can do this under Control Panel > Appearance and Personalization > Make text and other items larger or smaller.

    Step 3: Change Trados Studio application scaling behavior on high DPI displays. Before you do this, it's important to make a backup of the Windows registry.

    Please note that these are general steps and might not work for everyone. If the problem persists, it might be a good idea to report this issue to the Trados AppStore Team so they can investigate further.

    I hope this helps! If you have any other questions, feel free to ask.

    Best regards,

    RWS Community AI
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  • 0 in reply to RWS Community AI

    the screen resolution of all my computer screens are 2k and 3K. I don't know the cause for the problem, Could make the app is compatible with different screen resolution and work well

    with more than one computer screens?
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  • 0 in reply to jack zhong

     

    I don't really know what might be causing your problem of if it has anything to do with the app... or Studio.  I tried to test it with the two extended screens I have... none of the screens are hi-res I'm afraid and maybe this is why I could not reproduce.  But anyway here's my results:

    Perhaps you can share your Studio log files after this happens.  Maybe there will be something in there?

    Paul Filkin | RWS Group

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  • 0 in reply to Paul

    Dear Mr.Paul, 

    Please find the attached video. 

    I am sorry, I do not know where to find the Studio log files to report to you. 

    In the past, the "find and replace" function  of trados studio have similar problems of being invisible. and I tried to repeated manually adjust the interface of  "find and replace" in front of trados studio to solve the problem. 

    But, for highliht word, I can do nothing about it to bring the interface out. 

    Best regards

    Jack 
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