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Can't create or use a termbase

João Paulo

Hello! 

I can't create or use a termbase in Trados Studio 2022 SR1 - 17.1.8.17828

The termbase function stops working. It has happened, then went back to normal, then is happening again. It doesn't create a new termbase, use an existing one, add terms to a previously loaded one, or anything at all. Trados doesn't close properly as well when I try to.

I have tried updating Trados, reinstalling it, deleting the project and creating a new one, changing the file format, reaching for support from my local account manager, reading the forums, and more, to no success.

Everytime I try to add terms / create a termbase / use a termbase, it shows an error message (image / log below).

I need support for the termbases to function, please, as soon as possible. Thank you.

Error dialog box in Trados Studio with message: 'Refer ncia de objeto n o definida para uma inst ncia de um objeto.' with an OK button and links to Knowledge Base and Community.

Fullscreen sdlerror-2023114-21h32m25s.sdlerror.sdlerror.xml Download 
<SDLErrorDetails time="04/11/2023 21:32:32">
  <ErrorMessage>Referência de objeto não definida para uma instância de um objeto.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Core.Common</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   em Sdl.MultiTerm.Core.Common.DataContainers.TermbaseStatus..ctor(ITermbaseInfo info)
   em Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl..ctor(ITermbaseInfo activeTermbase, ITermHit activeTerm)
   em Sdl.MultiTerm.Client.TerminologyProvider.TerminologyProvidersUI.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target)
   em Sdl.MultiTerm.Client.TerminologyProvider.TerminologyProvidersUI.MultiTermViewerWinFormsUI.AddTerm(String source, String target)
   em Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target)
   em Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddTerm(ITerminologyProvider termbase, String source, String target)
   em Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.CompleteAddTerm(ITermBaseWindow tbWindow, String sourceText, String targetText, ITermHit termToEdit, ITerminologyProvider activeTermbase)
   em Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddOrEditTerm(IEditorService editorService, ITermbaseProvider tbProvider, String sourceText, String targetText, Action`1 launchViewer)
   em Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
   em Sdl.TranslationStudio.Editor.Terminology.Actions.AddNewTerm.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
   em Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.Execute()
   em Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
   em Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData)
   em Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
   em Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   em Sdl.Platform.UI.IgCommandBarAction.Execute()
   em Sdl.Platform.UI.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   em Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   em Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   em Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   em Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   em Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
   em Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
   em Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
   em Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
   em Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   em Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   em Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   em Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp(MouseEventArgs e)
   em System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   em System.Windows.Forms.Control.WndProc(Message& m)
   em System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   em System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   em System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.1.8.17828</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home Single Language</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1046</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>JPAULO\jpaul</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>JPAULO</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8165168 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Generated Image Alt-Text
[edited by: Trados AI at 12:44 PM (GMT 0) on 29 Feb 2024]
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Parents Reply
  • 0 in reply to Walter Blaser

    Walter, no for both.

    When I try to create one, it shows this error pop-up :

    Error pop-up message in Trados Studio stating 'Object reference not set to an instance of an object' with an OK button.

    And when trying to use one, it shows:

    Error message in Trados Studio indicating 'A connection to MultiTerm Server unknown could not be established. Please check your connection settings' with options for Knowledge Base, Community, and an OK button.

    Fullscreen sdlerror-20231110-17h16m47s.sdlerror.sdlerror.xml Download 
    <SDLErrorDetails time="10/11/2023 17:16:51">
  <ErrorMessage>A connection to MultiTerm Server unknown could not be established.

Please check your connection settings</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.Connectors</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   em Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass.Connect(String UserId, String Password)
   em Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector.Init()
   em Sdl.MultiTerm.Core.Common.DataContainers.TermbaseConnector..ctor()
   em Sdl.MultiTerm.Studio.Editor.TermbaseService.get_Connector()
   em Sdl.MultiTerm.Studio.Editor.Actions.TermbaseOpenAction.Execute(ITermbaseService termbaseService)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>MultiTerm</ProductName>
    <ProductVersion>MultiTerm17</ProductVersion>
    <EntryAssemblyFileVersion>17.1.2.2434</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home Single Language</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1046</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>JPAULO\jpaul</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>JPAULO</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8165168 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>


    Generated Image Alt-Text
    [edited by: Trados AI at 12:44 PM (GMT 0) on 29 Feb 2024]
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