Stephen Tighe

The only way I can reproduce this is if...

• I have the cursor in the source segment
• I have not got an activated segment at all
• My TM is not enabled

Perhaps check these and see if that helps?

Even when i go to "Project Setting" > TM and Automated memory, all the field like "Add" "Crete" etc are greyed out? Could It be a problem with the package from the customer?

Stephen Tighe

Stephen Tighe said:

Even when i go to "Project Setting" > TM and Automated memory, all the field like "Add" "Crete" etc are greyed out?

This is probably because you have the Starter edition which does not support this feature. You cannot add your own TMs to a project package, or have multiple TMs in a single project.

Coming back to the original problem... are you sure you have an active TM in your project?

It doesnt seem so.....I am new to Trados, but I have never had this problem before.

Is they maybe related to me being unable to sign in?? They are saying I can sign in with my API, what is the API?

Stephen Tighe said:

Is they maybe related to me being unable to sign in??

Nope. You said above that you don't have an active TM.  That would be why you can't add TUs.

Stephen Tighe said:

They are saying I can sign in with my API, what is the API?

Please show the screenshot for this. In another thread you said you were signing in using the top right corner... I think. This is just signing into your SDL Account and does not use an API key at all.