Hello Cristina Roli ,

This sounds as though Studio didn't install correctly or part of the installation has become corrupted.

This can happen through a Windows and or AV update.

To try and resolve this please 

1. Exit Studio 2019.
2. Open Control Panel and then go to 'Programs' -> 'Programs and Features'.
3. Locate and select 'SDL WorldServer Components 5.1'.
4. Click the 'Repair' button above the list of programs and wait for the repair to finish (this should only take a few seconds).
5. Try opening the WorldServer package again.

If this doesn't work

1. Exit Studio 2019
2. Navigate to the following folder :  C:\Users\%USERNAME%\AppData\Roaming\SDL\SDLTrados Studio\15
3. Rename the folder Plugins to Plugins.old
4. Try opening the WorldServer package.

Please let me know if the issue is now resolved.

Hello Steven Whale,

thanks a lot for your suggestions.

I tried both solutions, but they did not work

I can open the package .wsxz, SDL Studio creates the projects, but when I try to open the files the software shuts down.

Should I reinstall SDL Studio 2019?

Thanks in advance for any help

Best,

Cristina

Hello Steven Whale,

thanks a lot for your suggestions.

I tried both solutions, but they did not work

I can open the package .wsxz, SDL Studio creates the projects, but when I try to open the files the software shuts down.

Should I reinstall SDL Studio 2019?

Thanks in advance for any help

Best,

Cristina