You are currently working on UAT 

Can I kindly ask for a refund?

Former Member
Former Member

Dear SDL-team,

I just purchased SDL Trados Studio an hour ago because of the state of the art machine translation and the possibility to use AdaptiveMT, however, after installing and activating the license I realized that my language pairs (Japanese to German) are neither supported by Trados Studio's machine translation nor does AdaptiveMT support them :( I'm very sad and afraid I've just wasted over 500 EUR because I didn't see this before. Can I get a refund for Trados Studio Freelance 2019 I just bought? I didn't use the product for translation at all after activating it, just tried to figure out the settings and then realized it doesn't work with Japanese to German.

If Trados Studio doesn't support machine translation, I really can't use it for my work, so can I please ask you for a refund? I have already deactivated the license again.

Thank you so much!

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  • Former Member
    0 Former Member in reply to Daniel Hug

    Well, I really wanted to use the MT offered in Studio 2019, which looked very good combined with the other features of the software, and not a subscription to an MT service, especially since, yes, it's basic, but I wouldn't have needed to upload the text anywhere. It just doesn't work at all with Japanese to German, only Japanese to English, wich I did not know. This combination is simply not supported. I still think the AdaptiveMT is a great feature if one of the language combinations you work with is English. For me, this is, unfortunately, not the case.