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Studio 2019 user interface freezes when confirming translated segments using shortcut keys

I have been facing an annoying problem when using Trados Studio 2019:

When reviewing translated segments and I want to confirm the approved segments, it is convenient to use the (default) shortcut key combination (CTRL+ALT+ENTER).  This problem has existed since the intial version of Studio 2019 but the situation is somewhat impoved in the latest SR version (SR2 - 15.2.0.1041).

When confirming the first of the segments to be confirmed, it often takes a long time (30 - 60 secs) before the confirmation of this segment is completed. After a number of confirmations (this has improved since the initial version), the user interface freezes and after waiting (as patiently as I can with an approaching delivery deadline!), I then close the application (right click in the tool bar icon). Fortunately, it is only the user interface that freezes (apparently) as it immediately asks whether I wish to save the file - which, of course, I do (since I don't want to have to repeat my work). This then repeats - long time for first confirmation, confirmation of a number of segements, freezing of user interface.

Thankfully, I still have Studio 2017 installed (and updated) and I frequently use this version, which functions perfectly - without the above-mentioned irritating fault.

Am I alone in experiencing these problems with Studio 2019? Is it a bug? Or is there some 'fix' to solve the problem?

Any advice would be welcome as it is a source of increasing dissatisfaction with an otherwise very good product.

Regards, Michael

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  • @Michael Davies

    I experience a similar problem when confirming (CTRL+ENTER) the first segments at the beginning of the translation.

    1. I don't remember having faced this problem before Studio 2019 (But this is when I started using the MyMemory plugin).
    2. I must shut down Studio using the MS (Windows 7 Pro) Task Manager, open it again and deactivate MyMemory before confirming my first segment.

    (Well, I found a workaround, but if I get distracted and do not apply the workaround procedure to the letter, troubles again!)

    In my personal case, is it a MyMemory bug  or a Studio bug? 

    Regards, Gérard

  • That's an interesting observation, Gérard. I will try to do as you have suggested as I also use the MyMemory plugin. However, the work process I usually use in connection with MyMemory is to have the plugin activated during a first pass machine translation and then deactivate it (to avoid being charged twice for the lookups) during a following post-editing pass. This should mean that when I restart Studio 2019 following a lockup, it should be in the same state as you have described in your reply.

    I do not have the same problem when I use Studio 2017 where I also have the MyMemory plugin installed.

    I am inclined to think that, in my case, it is not the MM plugin that is the cause of the problem. However, I could try uninstalling the MM plugin completely and see if it makes a difference.

    / Michael

  • @Michael Davies

    Since your problem is more similar to mine than what I initially thought, here is the workaround (while waiting for the bug to be solved either by Studio or by MM developers).

    If, right at the beginning of the translation, a target segment is filled in by a 99% TM match (My settings are: 100% matches are auto-confirmed) or a lower TM match you have selected and reworked, don't confirm this/these segment(s). Wait for the first MM translation proposal, which you will select, rework and confirm, and only then you can go back to the previous segments and confirm them. From then on everything runs smoothly.

    To sum up, with Studio 19 and MM as they are, the first target segment  to be manually confirmed must always be a translation deriving from a MM proposal.

    I hope this can prove useful to you and maybe some other fellow translators.

    Regards. Gérard

Reply
  • @Michael Davies

    Since your problem is more similar to mine than what I initially thought, here is the workaround (while waiting for the bug to be solved either by Studio or by MM developers).

    If, right at the beginning of the translation, a target segment is filled in by a 99% TM match (My settings are: 100% matches are auto-confirmed) or a lower TM match you have selected and reworked, don't confirm this/these segment(s). Wait for the first MM translation proposal, which you will select, rework and confirm, and only then you can go back to the previous segments and confirm them. From then on everything runs smoothly.

    To sum up, with Studio 19 and MM as they are, the first target segment  to be manually confirmed must always be a translation deriving from a MM proposal.

    I hope this can prove useful to you and maybe some other fellow translators.

    Regards. Gérard

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