Licence activation/deactivation Studio 2017

Question

Hello ! 
 Two days ago, my computer crashed and I had to reinstall Windows. After the reinitialisation, I reinstalled all my applications, SDL Trado s Studio 2017 included. What I didn't know is that I apparently had to deactivate my licence on my SDL account before reinstalling Studio on my computer. Now I am in trial mode and cannot deactivate my licence to activate a new one again. And I don't know what will happen when the trial mode will end. Should I uninstall Studio to be able to deactivate my licence through the SDL account and then reinstall it? 
 I don't really know what to do as it is the first time I had to reinstall Studio, so thanks for your advice! 
 Elise

Oana Nagy · Answer

Hello Elise Lignian 
 All users of FREELANCE licence versions are able to reset their own licences (without having to log a support ticket). 
 Simply log in to your account- Licences- Return Licence 
 
 Follow through with the steps and you will then be able to reactivate the new installation.

Alison Field · Answer

Hi Elise Lignian 
 
 Further to the instructions by Steven Whale

If you find that you can't make the 'Return License' work via your account page, don't worry... you can contact the SDL licensing help team free of charge online, here: 
 
 liveagentlicensing 
 
 Here's how it looks: 
 
 Click on 'Request License Reset' and a live chat form should pop up, through which you can give details and someone will chat with you live. 
 
 If for any reason that doesn't happen, click on 'Submit Case' and a longer form will pop up. Fill out all the details, selecting 'Licensing' at the 'Case type' line and giving your email address accurately as this is how you will be contacted. Licensing issues are always dealt with within 24 hours. 
 
 All the best, 
 Ali

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Licence activation/deactivation Studio 2017

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