Hello Jorge Silva,

I think we need a little more information here as you have not told us what version of Studio/OS system etc your customer is running.

Im assuming that at this [point your customer is using Studio 2019 for which the following configuration is recommended.

Latest W10 build, the latest updated version of Windows 8.1. 

Trados Studio also supports Windows Server 2016, Windows Server 2012 R2 and Windows Server 2008 R2 to facilitate certain scenarios, for example, where Citrix or Remote Desktop Services are used.

Although I dont know how much testing has been done in Windows Server 2019 so far, I doubt this would cause so many performance issues.

It is worth checking the new antivirus settings (often overlooked) and ensure Studio/MultiTerm are added to the AV whitelist.

Hi Steven,

My client uses SDL Trados 2017, with Windows 10.

I already add Trados to AV whitelist. 

I already have done a lost of tests on Windows Server 2019. In the same server i created a Windows Server 2016 machine and doesnt work very well. If i move the TMs to the non virtualized machine, it works very good, so idk, maybe its some issue with sdl files and virtualized windows servers.

Thanks, 

Jorge Silva

Hi Steven,

My client uses SDL Trados 2017, with Windows 10.

I already add Trados to AV whitelist. 

I already have done a lost of tests on Windows Server 2019. In the same server i created a Windows Server 2016 machine and doesnt work very well. If i move the TMs to the non virtualized machine, it works very good, so idk, maybe its some issue with sdl files and virtualized windows servers.

Thanks, 

Jorge Silva