You are currently working on UAT
I am unable to import packages which one client sends to me. The first message I receive states that it has problem with the filenames and will try to repair them:
On attempting to open the pacakge, a message states that the system is unable to find a path:
Is there anyway to get around this problem?
Thanks
Ian
Hello @Ian Keith John Jones
I suspect that the issue is caused by the 'umlaut' in the address-
The solution can be found here-
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029932
Oana Nagy | QA Engineer | RWS Group
Hi Ian, I encountered exactly the same problem after updating Studio 2017 to CU16. There was no problem at all on client's side. I solved this problem uninstalling Studio with Revo Uninstaller (freeware) and installing again the version which includes up to CU15 (which should the one in your account). Hope it helps. Really annoying on Studio's side.
Thanks Lorenzo. Yes, this started occuring after updates for Studio 2019 - first on my desktop, which is updated as soon as updates are released and then on my laptop, which is updated less frequently. Trados is intuitive to use but every update seems to throw up a problem and the application crashes almost on a daily basis. I have so many projects on the go that I don't have time to uninstall. This particular problem has already taken up more than an hour of my day.
Thanks. I fear this is going to be a permanent problem as both client and end client are probably unwilling to change file names
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