TM’s do not provide matches when added to a translation project

Question

Hello, 
 I have the following problem: neither full nor fuzzy matches crop up, Trados Studio 2019 simply does not populate existing matches from TMs into a new translation, the fields are all left blank even if there are 100% matches and I've spent two hours scouring the "community" here and the internet for a solution - nothing works. 
 Please note that I have made sure the following two points: 
 o In &ldquo;Project Settings \ Language Pairs \ All Language Pairs \ Translation Memory and Automated Translation&rdquo; your TM is added and it is &ldquo;Enabled&rdquo; 
 o M yproper TM is added to the project; I am aware there are users who have more than one TM with the same name (one empty and one that actually has content) and the empty one is used 
 
 Can anyone help? 
 Best, Christoph

Greta Magyar · Answer

Hello Christoph Nöthlings 
 Could you please give us a bit more details? 
 - Do you mean that when you pre-translate the file, no segment will be populated? Do you receive any warning messages? 
 - And/or when you are in Editor, and click into a segment, no matches will appear in the TM matches window? 
 Could you please check your analysis results and confirm that indeed there is leverage, matches in your TM that you can use here? 
 Looking forward to hearing back from you. 
 Best wishes, Greta

Greta Magyar · Answer

Hello Christoph Nöthlings 
 Thank you for these details. 
 Have you created a project or opened the file directly for translation? - If the latter, please save the file in the Editor, and run the batch task 'Analyze Files'. This will help you see the leverage, what kind of matches do you have in your TM to use in this translation. The reason you are not seeing matches in the TM matches window could simple be the fact that there are no matches to use. Maybe the segmentation was different, maybe the changes were too extensive. 
 - If you have created a project, then Studio already analysed the file for you. In that case no need to run the batch task, just go the the 'Analysis Statistics' window in Files view to see the analysis, the distribution of matches coming from your TM: 
 
 In case you can see matches, high fuzzies and 100% matches in the analysis: - go to Project Settings \ Language Pairs \ All Language Pairs \ Translation Memory and Automated Translation and check if the TM is ticked for 'Lookup': 
 
 - and go to Search under this and check the minimum match value of matches to be suggested in the window - if it's too high, it could be the reason they don't appear: 
 In case the analysis results don't show any usable matches, then first it would be best if you could align the previously translated version of this document with its source, so you can upload it into the memory and reuse it. 
 Let me know please your findings, and if anything is unclear. 
 Best wishes, Greta

Greta Magyar · Answer

Hello Christoph, 
 Thank you for the files. As described in my email I think the reason for not receiving any matches from the TM is that it has not been updated yet with the content from the previous translation. Once I uploaded the sdlxliff of the previous translation and analysed the new file with it there were a lot of matches, and only a handful of new words to translate from scratch. 
 Hope I could help. Please confirm. 
 Best wishes, Greta

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TM’s do not provide matches when added to a translation project