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[2019] - TM not updating

Paola

I am using the latest version of 2019 and I have been experiencing this issue for a few weeks now. My main medical TM is no longer updating. It is about 1.3 GB.

I am working with packages sent by my client, to which I append my own local TM. There is no other TM besides mine.

My issues are:

1) Newly translated segments are not being saved in the TM.

2) Segments are not leveraged correctly.

As for 1, I have checked the Update field is selected in the Project Settings. I have also tried to update the TM from Batch Tasks > Update TM (both Main TM and Project TM)

I get 0 errors but a tons of warnings due to 'an unspecified error' for each segment of my file.

Screenshot of Trados Studio showing a Task Results window with multiple warnings about an unspecified error updating the translation memory for language pair English to Spanish.

I have also tried to use a language-specific TM. I have proof that the segments aren't saved in the TM because I open the TM in the TM Editor directly and it doesn't find the latest segments I have been translating.

I have tried to repair the TM using the TM repair tool and it was correctly 'repaired' and there is no error message whatsoever indicating something might be wrong.

As for 2, I don't understand why identical sentences are not recognized as such, like in the example below.

I am spending more time than due to translate because I have been working without TM. Basically, I filter segments and copy-paste the previous translation earlier in the same document. This is prehistoric! 

Screenshot of Trados Studio editor with a segment comparison, highlighting that identical sentences are not being recognized as matches, despite being the same.

Generated Image Alt-Text
[edited by: Trados AI at 5:22 PM (GMT 0) on 28 Feb 2024]
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  • 0

    You say "There is no other TM than mine". So for me it seems, like would have the customer configured the TM settings in your project NOT in "Language Pairs -> All Language Pairs", but in "Language Pairs -> Specific Language Pair". When you add a TM to "Language Pairs -> All Language Pairs" while the project is configured to use "Language Pairs -> Specific Language Pair", this TM (or these TMs) will be simply ignored by Studio.

    Here is the setting how it looks like:

    Trados Studio project settings window showing a warning message 'You have set up different translation memories or automated translation providers for certain language pairs.'

    Trados Studio project settings with 'All Language Pairs' selected, showing no translation memories or automated translation providers added.

    In such situation you should:

    • Either deactivate the TM settings under specific language pair OR
    • Add your own TM under specific language pair

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 5:22 PM (GMT 0) on 28 Feb 2024]
  • 0 in reply to Jerzy Czopik

    Thank you. I have removed the TM from All Language Pair and let it only in the specific English > Italian pair (previously, it was listed in both screens). I have tried to update the Project TM, and I get this error:

    Trados Studio error message stating 'No translation memories found to update for language pair English (United Kingdom) > Italian (Italy).'

    However, I have checked my TM language pair and it matches English (UK) > Italian (Italy). What is wrong?

    These are also the same language variant of my project/package (hovering with the mouse on the little flags in the bottom right corner, it reads English UK > Italian Italy)

    Trados Studio Translation Memory Settings window showing the language pair English (United Kingdom) > Italian (Italy) with other TM details.
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 5:22 PM (GMT 0) on 28 Feb 2024]
  • 0 in reply to Paola

    It looks like would you have a general problem with your Studio. I would suggest the following steps with checking, if it works to stop (so not move to the next step in this list):

    • Go to Editor, View menu and use "Reset window layout"
    • Use the same command for all window parts of Studio
    • Reset your user profile to default and restart Studio
    • Reset Studio as described here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
    • Run a repair installation from the Control Panel
    • Uninstall Studio, restart PC and install the latest but fresh download from your SDL account

    If all this does not help, I have no more idea... Sorry.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • 0 in reply to Paola

    please can you provide the proper error details and not just a screenshot?

    Error dialog box in Trados Studio with a red cross icon, stating 'Unable to find the specified file.' and an 'OK' button.

    also here:

    Trados Studio Task Results window showing two warnings. The first says 'An error occurred updating the translation memory for language pair English (United Kingdom)-Italian it-IT.' The second is similar for English (United Kingdom)-Danish da-DK.

    Save them as an xml file to your desktop and then attach the XML to your reply.

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 5:23 PM (GMT 0) on 28 Feb 2024]
  • 0 in reply to Paul Filkin

    Here it is!

    Fullscreen sdlerror-2019714-16h29m5s.sdlerror.xml Download 
    <SDLErrorDetails time="14/07/2019 16:29:14">
  <ErrorMessage>Unable to find the specified file.</ErrorMessage>
  <Exception>
    <Type>System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Sdl.LanguagePlatform.TranslationMemoryApi</Source>
    <HResult>-2147024894</HResult>
    <StackTrace><![CDATA[   at Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemory..ctor(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoryUtil.OpenAndUnlock(String tmFilePath, ITranslationProviderCredentialStore credentialStore, String permission, Boolean alwaysPrompt, Boolean validate, Boolean setUnlockedPermissions, Boolean throwLogOnException)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.OpenAndUnlockTM(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl._upgradeToolStripButton_Click(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.1.3.55768</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>
    <ServicePack>Service Pack 1</ServicePack>
    <OperatingSystemLanguage>1040</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Paola-Win7\Paola</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>PAOLA-WIN7</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8388136 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Paola

    Where are your TMs stored? Have you full access rights to this path?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • 0 in reply to Jerzy Czopik

    My TMs are on my local hard disk (internal HD). I am running Studio on Parallels as I am using a Mac. I use the same path for all my projects, so if there is any access issue, then I should be experiencing this problem with all projects, while this is not the case.
  • 0 in reply to Paola

    How about recreating the whole project?

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • 0 in reply to Jerzy Czopik

    This has happened with every new project I created in the last four months.
  • 0 in reply to Paola

    All based on the same template? Try to use another template.

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • 0 in reply to Jerzy Czopik

    I have tried with another project, appended my medical TM using AnyTM and it was updated correctly!

    I just received a package from my client (no template on my behalf). I loaded the package in Studio, added my medical TM and it doesn't update... I also tried to add it with AnyTM and still doesn't update.

    I did all the steps you suggested two days ago, but Uninstall Studio (it is the next to try), and the issue is still there. 
  • 0 in reply to Paola

    I just tried to create a new (empty) TM for this new package/project, and it gets updated. At this point, I think the issue is with the TM. I have removed the newly created TM and left the old and troublesome TM. I immediately got this Error message.

    Now my question is: how do I retrieve my historical medical TM? 

    I exported it to *.tmx and reimported back but it is still faulty. I repaired it with the TM Repair Tool but it is still faulty...

    Error message in Trados Studio stating 'Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index' with an OK button.

    Fullscreen sdlerror-2019716-14h29m15s.sdlerror.sdlerror.xml Download 
    <SDLErrorDetails time="16/07/2019 14:29:18">
  <ErrorMessage>Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index</ErrorMessage>
  <Exception>
    <Type>System.ArgumentOutOfRangeException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>index</ParamName>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2146233086</HResult>
    <StackTrace><![CDATA[   at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
   at System.Collections.Generic.List`1.get_Item(Int32 index)
   at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPartControl.GetCascadeEntry(Int32 cascadeEntryIndex)
   at Sdl.TranslationStudio.Editor.TranslationMemory.CompoundTranslationMemorySearchResultsControl.SetSearchResults(SearchResults searchResults)
   at Sdl.TranslationStudio.Editor.TranslationMemory.CompoundTranslationMemorySearchResultsControl.SetSearchResults(SearchResults searchResults, IEnumerable`1 cascadeMessages)
   at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPartControl.UpdateContent()
   at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPart.HandleTranslationProviderChanged()
   at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPart.TranslationProvider_CascadesChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.ResetTranslationMemories()
   at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.CascadeItem_CascadeItemChanged(Object sender, CascadeItemChangedEventArgs e)
   at Sdl.ProjectApi.ProjectCascadeItem.OnCascadeItemChanged(ProjectCascadeItem oldCascadeItem, ProjectCascadeItem newCascadeItem)
   at Sdl.TranslationStudio.ProjectManagement.Settings.TranslationMemoriesSettingsPage.Save()
   at Sdl.Desktop.Platform.Implementation.Settings.AbstractSettingsHost.OnSave(Boolean validateInput)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.1.3.55768</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>
    <ServicePack>Service Pack 1</ServicePack>
    <OperatingSystemLanguage>1040</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Paola-Win7\Paola</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>PAOLA-WIN7</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8388136 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>


    Generated Image Alt-Text
    [edited by: Trados AI at 5:23 PM (GMT 0) on 28 Feb 2024]
Reply
  • 0 in reply to Paola

    I just tried to create a new (empty) TM for this new package/project, and it gets updated. At this point, I think the issue is with the TM. I have removed the newly created TM and left the old and troublesome TM. I immediately got this Error message.

    Now my question is: how do I retrieve my historical medical TM? 

    I exported it to *.tmx and reimported back but it is still faulty. I repaired it with the TM Repair Tool but it is still faulty...

    Error message in Trados Studio stating 'Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index' with an OK button.

    Fullscreen sdlerror-2019716-14h29m15s.sdlerror.sdlerror.xml Download 
    <SDLErrorDetails time="16/07/2019 14:29:18">
  <ErrorMessage>Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index</ErrorMessage>
  <Exception>
    <Type>System.ArgumentOutOfRangeException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>index</ParamName>
    <HelpLink />
    <Source>mscorlib</Source>
    <HResult>-2146233086</HResult>
    <StackTrace><![CDATA[   at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
   at System.Collections.Generic.List`1.get_Item(Int32 index)
   at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPartControl.GetCascadeEntry(Int32 cascadeEntryIndex)
   at Sdl.TranslationStudio.Editor.TranslationMemory.CompoundTranslationMemorySearchResultsControl.SetSearchResults(SearchResults searchResults)
   at Sdl.TranslationStudio.Editor.TranslationMemory.CompoundTranslationMemorySearchResultsControl.SetSearchResults(SearchResults searchResults, IEnumerable`1 cascadeMessages)
   at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPartControl.UpdateContent()
   at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPart.HandleTranslationProviderChanged()
   at Sdl.TranslationStudio.Editor.TranslationMemory.ConcordanceSearchViewPart.TranslationProvider_CascadesChanged(Object sender, EventArgs e)
   at System.EventHandler.Invoke(Object sender, EventArgs e)
   at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.ResetTranslationMemories()
   at Sdl.TranslationStudio.Editor.TranslationMemory.EditorTranslationProvider.CascadeItem_CascadeItemChanged(Object sender, CascadeItemChangedEventArgs e)
   at Sdl.ProjectApi.ProjectCascadeItem.OnCascadeItemChanged(ProjectCascadeItem oldCascadeItem, ProjectCascadeItem newCascadeItem)
   at Sdl.TranslationStudio.ProjectManagement.Settings.TranslationMemoriesSettingsPage.Save()
   at Sdl.Desktop.Platform.Implementation.Settings.AbstractSettingsHost.OnSave(Boolean validateInput)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.1.3.55768</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>
    <ServicePack>Service Pack 1</ServicePack>
    <OperatingSystemLanguage>1040</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Paola-Win7\Paola</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>PAOLA-WIN7</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8388136 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>


    Generated Image Alt-Text
    [edited by: Trados AI at 5:23 PM (GMT 0) on 28 Feb 2024]
Children
  • 0 in reply to Paola

    I just wanted to add that Studio suggested me to Upgrade the newly created TM after I imported my recent translations (last 4 months of work), and when I click Upgrade, it says that it cannot find the file and throws this error: Why is this happening?
    It does, however, update the newly created TM!

    Fullscreen sdlerror-2019716-14h45m58s.sdlerror.xml Download 
    <SDLErrorDetails time="16/07/2019 14:46:02">
  <ErrorMessage>Unable to find the specified file.</ErrorMessage>
  <Exception>
    <Type>System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Sdl.LanguagePlatform.TranslationMemoryApi</Source>
    <HResult>-2147024894</HResult>
    <StackTrace><![CDATA[   at Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemory..ctor(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoryUtil.OpenAndUnlock(String tmFilePath, ITranslationProviderCredentialStore credentialStore, String permission, Boolean alwaysPrompt, Boolean validate, Boolean setUnlockedPermissions, Boolean throwLogOnException)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.OpenAndUnlockTM(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl._upgradeToolStripButton_Click(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.1.3.55768</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>
    <ServicePack>Service Pack 1</ServicePack>
    <OperatingSystemLanguage>1040</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Paola-Win7\Paola</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>PAOLA-WIN7</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8388136 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • 0 in reply to Paola

    Are both TMs stored at the same place? What, if you move the TM to other location?
    TBH, I would NEVER use Mac for translation. It makes no sense to me to use a machine, on which you have to virtualize another machine just in order to run Studio. A PC does exactly the same job easier, cheaper and better...

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.

  • 0 in reply to Jerzy Czopik

    Yes, they are stored in the same location. I have tried to move the troublesome TM around, for example, by putting it on the desktop, and it is still not updating.

    I have replicated the same configuration on my husband's computer (different version of Parallels, same version of Studio) and the TM works fine. 
  • 0 in reply to Paola

    So it looks like you have problems with your computer. Buy a decent PC, this will let you forget all the trouble. In the end of the day this is also a much cheaper solution...

    _________________________________________________________

    When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.

    Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.