You say "There is no other TM than mine". So for me it seems, like would have the customer configured the TM settings in your project NOT in "Language Pairs -> All Language Pairs", but in "Language Pairs -> Specific Language Pair". When you add a TM to "Language Pairs -> All Language Pairs" while the project is configured to use "Language Pairs -> Specific Language Pair", this TM (or these TMs) will be simply ignored by Studio.

Here is the setting how it looks like:

In such situation you should:

• Either deactivate the TM settings under specific language pair OR
• Add your own TM under specific language pair

You say "There is no other TM than mine". So for me it seems, like would have the customer configured the TM settings in your project NOT in "Language Pairs -> All Language Pairs", but in "Language Pairs -> Specific Language Pair". When you add a TM to "Language Pairs -> All Language Pairs" while the project is configured to use "Language Pairs -> Specific Language Pair", this TM (or these TMs) will be simply ignored by Studio.

Here is the setting how it looks like:

In such situation you should:

• Either deactivate the TM settings under specific language pair OR
• Add your own TM under specific language pair

Thank you. I have removed the TM from All Language Pair and let it only in the specific English > Italian pair (previously, it was listed in both screens). I have tried to update the Project TM, and I get this error:

However, I have checked my TM language pair and it matches English (UK) > Italian (Italy). What is wrong?

These are also the same language variant of my project/package (hovering with the mouse on the little flags in the bottom right corner, it reads English UK > Italian Italy)

Please make a screenshot of the settings for TM in ALL Language Pairs AND in English to Italian and then post here. Thank you.

Jerzy Czopik, here you are! Thanks for your interest and help! I really appreciate it!

Thank you. It looks like everything is setup properly. Please do the following:

• Go to Projects
• Remove this very project from the list (right-click and remove, remember project folder location!)
• Restart Studio
• Go to Projects
• Use "Open Project" to reload your project

Check it again - I hope this will resolve your problem, for which I cannot see any reasons...

Jerzy Czopik, unfortunately these steps didn't help solve the issue. I am still getting 'No translation memories found to update for the language pair English (UK) > Italian (Italy)' when I run Batch > Updated Project TM. Also confirming segments individually in the Editor window doesn't write them in the TM.

My TM hasn't been updated since May 2019, which is when I tried to fix it with the TM repair tool and a new TM was created.

Well, you do NOT have any Project TMs, this is why the TM is NOT being updated. There is only ONE main TM in your project. So the problem is not the TM or the settings, but the wrong batch you're using. Run "Update Main TM" instead and check then.

As for the not updating the segments when confirming them, please create a new TM, add this to that very project beside the TM already set up there and make sure, the "Update" check box is also activated for that new TM. Then check confirming segments - are these stored in the new TM at least?

I have run the Update Main TM and I am getting 0 errors and a warning for each segment (now 418 segments --> 418 warnings, since I have completed the translation).

_____________________

I have also tried this:

• Export in *.tmx
• Create a new *.sdltm TM
• Import back the *.tmx.

The task is completed correctly, but when I add the new TM to the project, a small triangle suggests to Upgrade the TM. I click on Upgrade and it says 'Unable to find the specified file'.

This is the same error I was getting before using the TM Repair Tool in May.

Also, my original *.sdltm was 1.3 Gb, but after exporting in *.tmx and reimporting it back it is just 400 MB, though only 10k segments over 280k where 'lost' during the conversion.

Anyway, I try to ignore the small triangle and to work with this TM anyway. I check the box 'Update' in the settings, go to the translation Editor and when I confirm a segment (CTRL+enter), a small triangle appear in the Translation Results window. Hovering over it with the mouse it says, in relation to the newly created TM, that  there is already an item with the same key. And it still doesn't update...

I have disabled Autosuggest and there is no termbase selected. There is no MT engine selected, either. I don't really understand this. Other projects with a different TM are working fine, but this TM is problematic... unfortunately, this is the most previous TM I have and I can't lose it!

It looks like would you have a general problem with your Studio. I would suggest the following steps with checking, if it works to stop (so not move to the next step in this list):

• Go to Editor, View menu and use "Reset window layout"
• Use the same command for all window parts of Studio
• Reset your user profile to default and restart Studio
• Reset Studio as described here: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
• Run a repair installation from the Control Panel
• Uninstall Studio, restart PC and install the latest but fresh download from your SDL account

If all this does not help, I have no more idea... Sorry.

Paola please can you provide the proper error details and not just a screenshot?

also here:

Save them as an xml file to your desktop and then attach the XML to your reply.

Here it is!

<SDLErrorDetails time="14/07/2019 16:29:14">
  <ErrorMessage>Unable to find the specified file.</ErrorMessage>
  <Exception>
    <Type>System.IO.FileNotFoundException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <FileName />
    <FusionLog />
    <HelpLink />
    <Source>Sdl.LanguagePlatform.TranslationMemoryApi</Source>
    <HResult>-2147024894</HResult>
    <StackTrace><![CDATA[   at Sdl.LanguagePlatform.TranslationMemoryApi.FileBasedTranslationMemory..ctor(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoryUtil.OpenAndUnlock(String tmFilePath, ITranslationProviderCredentialStore credentialStore, String permission, Boolean alwaysPrompt, Boolean validate, Boolean setUnlockedPermissions, Boolean throwLogOnException)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl.OpenAndUnlockTM(String tmFilePath)
   at Sdl.TranslationStudio.Common.TranslationMemory.TranslationMemoriesControl._upgradeToolStripButton_Click(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripButton.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.1.3.55768</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 7 Professional </OperatingSystem>
    <ServicePack>Service Pack 1</ServicePack>
    <OperatingSystemLanguage>1040</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Paola-Win7\Paola</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>PAOLA-WIN7</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8388136 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>