Dear professionals,

1. I have problems with SDL Trados Studio 2019 starter version. I tried to open a program for translation, only some lines appeared but the remaining lines are left in blank. Immediately after I opend the program, an error, namely, "Background Layout Error" appeared with the following message:

"Font 'Arial Unicode Ms’ cannot be used to display the text:"

There are 2 buttons, "OK" and "Cancel" in the message box.  When I clicked “cancel”, the message disappeared but it appeared repeatedly.

2. “Overflow error” appeared with no particular message. When this error appeared, the screen was frozen and I could not do anything.

My OS is Windows10 and the languages I use for translation are English and Japanese.

As I need to solve the above problems as soon as posible by all means, please let me have your help.

Thank you very much and best regards,

Akemi Furusawa

nqi19247@nifty.com

PS. I tried to buy SDL Support and Maintenance Agreement but was told that I was not entitled since the product I puchased is the SDL Trandos Studio starter version.