You are currently working on UAT
Hi,
Since I have Trados 2019, the computer crashes all the times. The screens freeze and Firefox crashes. Many other apps crash too.
The computer is brand new and strong. A technician checked it for one week. And everything is alright.
We are convinced that Trados is causing the troubles. I installed it on an other computer, the kids where using with no problems, then the crashes started.
Please help me !
I have Intel Core i7-8600 CPU 3.20 GHz
RAM 16
Mcrosoft Windows 10 Pro
Hello Y A,
Please see the below article on general Studio issues such as the freezing you mentioned:
https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studiomultiterm
Also, please make sure to add Studio and MultiTerm to the white list of your antivirus program, as it often interferes with these softwares.
Please let us know if this helped.
Best wishes,
Greta
Greta Magyar - Customer Success Consultant - SDL
Hello Y A,
Please see the below article on general Studio issues such as the freezing you mentioned:
https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studiomultiterm
Also, please make sure to add Studio and MultiTerm to the white list of your antivirus program, as it often interferes with these softwares.
Please let us know if this helped.
Best wishes,
Greta
Greta Magyar - Customer Success Consultant - SDL
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