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Cannot select TM when opening single file/cannot create projects

This has been posted several times, yet it does not seem like there is a solution, so I am desperately trying to see if somebody has come up with something. I have this expensive piece of software that simply does not work, whatever I do.

When I try to open a single file, most of the time I get the dialogue box, where the wrong source language variant is suggested, and when I change it to the right one, I do not get offered any TMs any more. If I go with the wrong language variant, I have a list of TMs available. A few times I have had to go with that and use AnyTM, however, I have the wrong spellcheck, wrong dates and numbers and that is simply no way to work. If I get a ttx file, I can enter a language variant into the document on text editor, but for plain documents this does not work.

I could create a project even for a single document, however, this feature does not work either - it takes inordinate amount of time, inf fact, I cannot tell you how long, because the longest I have seen was 14 hours after which I just terminated the programme. Basically, it never ends.

I should add that the project problem has been happening in all OS installations I have had. The TM not showing problem is patchy but mostly turns up with all OS installations as well. I have just reinstalled my OS, hoping I will finally be able to use Studio, but, even though it solved other problems, I am still unable to use it. I do not have the support agreement, as I am tired of buying the upgrades to software that does not work, and support is available only for latest versions. I just want one version, just one, that would do what it is supposed to do - work.

I use Studio 2017, Windows 10 on a four core laptop with 16 GB RAM. And whenever Studio runs into difficulties, it takes up 100% of my CPU. 

Please help! Somebody! Anybody! 

Ines

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  • It certainly sounds as though you are having problems, mostly because your resources don't seem to match, but the performance is something else.  I can't do anything this week I'm afraid, but I'd be happy to spend some time with you over Skype or Team Viewer perhaps, to get to the bottom of these problems so you can work properly with this.  Let me know if that would work for you?

    I do not have the support agreement, as I am tired of buying the upgrades to software that does not work, and support is available only for latest versions. I just want one version, just one, that would do what it is supposed to do - work.

    If you did have a support contract you would be getting these upgrades for free, and you could always get help from a support engineer whenever you needed it.  It feels as though you are looking at this the wrong way.

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • It certainly sounds as though you are having problems, mostly because your resources don't seem to match, but the performance is something else.  I can't do anything this week I'm afraid, but I'd be happy to spend some time with you over Skype or Team Viewer perhaps, to get to the bottom of these problems so you can work properly with this.  Let me know if that would work for you?

    I do not have the support agreement, as I am tired of buying the upgrades to software that does not work, and support is available only for latest versions. I just want one version, just one, that would do what it is supposed to do - work.

    If you did have a support contract you would be getting these upgrades for free, and you could always get help from a support engineer whenever you needed it.  It feels as though you are looking at this the wrong way.

    Paul Filkin | RWS

    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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