Hello @Nicole Lawson  try to execute studio as admin 1 time and try? Just right click the studio icon and choose run as admin.

No, "Run as administrator" has no effect.

Hi Nicole Lawson

Does this happen to a specific file or is it a general issue?

If the latter, please try repairing the installation, which usually helps in case of such issues:
Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features > select Studio 2019 > right-click and Repair 
for more details please see: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

Also, please make sure that Studio is added as an exception to your firewall, and it is on the white list of your antivirus software - as it can interfere with the program otherwise and can cause unexpected behaviour.

Please let us know if this helped.

Best wishes,
Greta

Greta Magyar - Customer Success Consultant - SDL

Hi Greta,

It's a general issue.

I have followed your suggestion to repair Studio and also made sure it is added as an exception to the firewall, but I still have the issue.

Hello Nicole Lawson

Thank you for letting me know about this.

Please reset Studio as described in this article:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395 

And if the issue still persists, please try uninstalling and then re-installing the software when you have time for this.

Best wishes,
Greta

Hi Greta,

Thanks for your help but this does not work either!

Nicole Lawson

I don't think this is an installatiton problem or a Studio problem.  It sounds more like an inssue linked to the settings.  Can you confirm the following:

1. That you are using the bilingual filetype when you open your Excel file?  Maybe after the upgrade you forgot that previously you reordered the filetypes to make sure the bilingual excel filetype was actually being used.
2. Are you using project templates or selecting a previous project as the basis of your new project?

It sounds as though the answer to your problem is simpler to solve and we're going straight for software issues.

Nicole Lawson

I don't think this is an installatiton problem or a Studio problem.  It sounds more like an inssue linked to the settings.  Can you confirm the following:

1. That you are using the bilingual filetype when you open your Excel file?  Maybe after the upgrade you forgot that previously you reordered the filetypes to make sure the bilingual excel filetype was actually being used.
2. Are you using project templates or selecting a previous project as the basis of your new project?

It sounds as though the answer to your problem is simpler to solve and we're going straight for software issues.

Hi Paul,

Thanks.

I think you might be right.The Bilingual Excel option is third on the list of Excel types. I have tried to drag and drop and also move with the up/down buttons on the keyboard but neither changes its position.

I set up 2019 using the default project template, perhaps this is the problem?

Thanks Paul.  Yes that was the problem.  Now reordered and appears to work ok.

Many thanks

Nicole