Hello Patrycja Olech ,

I think we need a little more information to understand the issue here

When you mention 

Patrycja Olech said:

My Trados 2019 was working perfectly, using the automated TM

If you are working on a project (your own creation or one sent to you by a client) you need to ensure the TM (s) are attached and enabled-

If you are using Google/Language Cloud machine translation then you should ensure you are logged into your SDL Account

Once you are logged in you can select your MT provider

Does this help?

Hello Patrycja Olech ,

I think we need a little more information to understand the issue here

When you mention 

Patrycja Olech said:

My Trados 2019 was working perfectly, using the automated TM

If you are working on a project (your own creation or one sent to you by a client) you need to ensure the TM (s) are attached and enabled-

If you are using Google/Language Cloud machine translation then you should ensure you are logged into your SDL Account

Once you are logged in you can select your MT provider

Does this help?

Dear Steven,

Thank you for your reply.

When I work on the project, I am logged in, and the Cloud TM is ticked in Project Settings, however as soon as I open my file, nothing happens. When I do back to the Project Settings the Cloud TM is unticked. If I log into my cloud account in a web browser, it is still showing 50 procent character allowance, and I can translate it from there, but this is not what I want to do.

I hope this sheds more light on my issue.

Regards

Patrycja

Hello Patrycja Olech ,

Sorry about the delay in getting back to you.- have only just seen your reply.

It would be good to see a screen grab of your project settings and your language combinations.

If you could send these to swhale@sdl.com that would be great.

Hi Steven, 

For the 4th or 5th time I am back in square 1 - the same as above…...I am really starting to regret spending all this money on the Trados software..

Hello Patrycja Olech

I'm wondering if maybe your firewall is interfering with your connection to Language Cloud machine translation?
Could you please check the below:
- enable port 443 on your computer,
- and add the following websites as exceptions in your firewall:
lc-api.sdl.com
languagecloud.sdl.com
cxc-languagecloud.sdl.com

Here is a description on how to open a port in Windows:
https://www.windowscentral.com/how-open-port-windows-firewall

Let us know if it helped.

Best wishes,
Greta

Sadly not. 

Hi Patrycja Olech

I can see that you previously logged a support ticket for this issue for which the support engineer gave the followig solution:

During the remote session I removed the Language Cloud information from your computer and I add it again so language cloud will identify the language pair you are using for the current running project.

I also reset user settings as mentioned in the article bellow:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

However, if the issue is repeating itself please do log another support case and reference the previous support number. They will be able to help you.

Good luck!