You are currently working on UAT
Hi!
I can't obtain machine translation results from DeepL using the latest version available on the AppStore:
In the Studio Editor view, I receive the following error message:
"An error has occurred while using the translation provider DeepL Translator provider using DeepL Translator : Object reference not set to an instance of an object"
Please help! Thank you!
Best regards,
Manuel
As I also use the same plugin in a brand new Studio installation on a brand new PC, the conclusion is for me, that your installation is causing the problem.
Try the following steps:
Remove all TMs from project, then close Studio, restart and add them again.
Reset the window layout from the View menu.
Reset the user profile.
Reset Studio: gateway.sdl.com/.../communityknowledge
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
As I also use the same plugin in a brand new Studio installation on a brand new PC, the conclusion is for me, that your installation is causing the problem.
Try the following steps:
Remove all TMs from project, then close Studio, restart and add them again.
Reset the window layout from the View menu.
Reset the user profile.
Reset Studio: gateway.sdl.com/.../communityknowledge
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Thanks for your advice, Jerzy Czopik! However, it did not work out. I used SDL Freshstart for removing the folders and repairing Studio 2019. Window layout and removal of TMs (there weren't any other TMs) did not help either.
I even tried Studio 2017 and the corresponding plug-in. Instead of an error message, I get empty translation results (English to German and French and vice versa).
I appreciate your help/feedback!
Best regards,
Manuel
Paul Filkin | RWS
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Hi Paul. I tried again, just to make sure. I've got the latest plugin version and I used the API key given by DeepL. It still looks the same:
Also, automated translation is activated and I followed all the other instructions I could find in the forum.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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