Hi Helen,

There are a couple of things that you can try:

First: (Rebuild Icon Cache)

1. Open Folder Options to select (dot) Show hidden files and folders.
2. Open a Windows Explorer window.
3. Go to C:\Users\(User Name)\AppData\Local
4. Right click on IconCache.db and click on Delete.
5. Click on Yes to confirm the deletion.
   NOTE: This deletes the file to the Recycle Bin. It is safe to empty the Recycle Bin when finished.
6. Close the window.
7. Empty the Recycle Bin.
8. Restart the computer.
9. When you go back, you will notice the Size of the IconCache.db file is smaller, and the  Date Modified is now the current date.
   NOTE: If for some reason IconCache.db is not there or the size has not changed much, then just restart the computer again. You may need to restart a couple of times in some cases.
10. The icon cache has been rebuilt.
11. Open Folder Options to select (dot) Do not show hidden files and folders.

Second: (Reset Icon Cache)

1. Right click on a empty area of the desktop and click on Personalize.
2. Click on the Display Properties link.
3. Under Colors, select Medium (16-bit) and click on Apply.
   NOTE: If you already have Medium (16-bit) selected, then select Highest (32-bit) instead. Sometimes you will need to do a restart first, then proceed to step 4. Try both ways.
4. Now, select Highest (32-bit) and click on OK.

Hope this helps

Hi Helen,

There are a couple of things that you can try:

First: (Rebuild Icon Cache)

1. Open Folder Options to select (dot) Show hidden files and folders.
2. Open a Windows Explorer window.
3. Go to C:\Users\(User Name)\AppData\Local
4. Right click on IconCache.db and click on Delete.
5. Click on Yes to confirm the deletion.
   NOTE: This deletes the file to the Recycle Bin. It is safe to empty the Recycle Bin when finished.
6. Close the window.
7. Empty the Recycle Bin.
8. Restart the computer.
9. When you go back, you will notice the Size of the IconCache.db file is smaller, and the  Date Modified is now the current date.
   NOTE: If for some reason IconCache.db is not there or the size has not changed much, then just restart the computer again. You may need to restart a couple of times in some cases.
10. The icon cache has been rebuilt.
11. Open Folder Options to select (dot) Do not show hidden files and folders.

Second: (Reset Icon Cache)

1. Right click on a empty area of the desktop and click on Personalize.
2. Click on the Display Properties link.
3. Under Colors, select Medium (16-bit) and click on Apply.
   NOTE: If you already have Medium (16-bit) selected, then select Highest (32-bit) instead. Sometimes you will need to do a restart first, then proceed to step 4. Try both ways.
4. Now, select Highest (32-bit) and click on OK.

Hope this helps