Deactivation Failed. Could not revoke this license. - Error [144]:

Question

I had some licencing issues a short time ago when SDL's licence server crashed. In short, I could not activate the licence and SDL support gve me the following solution, which worked: 
 "*Go this path: <C:\ProgramData\SDL\SDL Trados Studio\Studio5\Data> * Rename the Studio.lic file (ex. old_Studio.lic) * Start Studio using the "Run as Administrator' option. * Perform again the activation." 
 
 However, I now want to deactivate the licence on my home computer in order to reactivate it on my PC, something I've done many times before, but this error prevents me from doing so: Deactivation Failed. Could not revoke this license. - Error [144]. Unknown error code, cannot print error message. 
 
 I have no idea how to fix this. I cannot deactivate offline and cannot find any record of a similar error in the forums and knowledge areas of this website. 
 Any help would be appreciated.

Alison Field · Accepted Answer

Hi SK 
 The usual way if you have the Freelance version is to go to your SDL Account Licenses page and you will see against your license entry 'Return License' 
 
 Click on that. 
 However, as you're in an error situation that may not work. In that case - and if you have a Professional license - go to this page: 
 liveagentlicensing 
 There you will see the following: 
 
 Click on 'Request License Reset' on the right-hand button then fill out the brief form that pops up. 
 Don't navigate away because someone will come back to you via live chat, usually immediately. 
 Then you can discuss the problem you're having and ask them to reset your license for you . 
 ('Submit Case' opens a longer form that is sent to them by email) 
 All the best, 
 Ali [:)]

Alison Field · Answer

Hi Sarah, SK 
 The 'Return license' button isn't for giving up your license for good. 
 You can still get help instantly via live chat, in the way I described above. 
 Sorry my wording gave the impression you could only get free help if you have a Professional license. I'll change the wording! 
 I meant that for some reason a 'Return license' button is only present on the Licenses page for Freelance licenses, or at least that is the case in my list of licenses, no idea why. 
 Go to gateway.sdl.com/liveagentlicensing and they will soon sort your problem out for you! 
 All the best 
 Ali :)

Alison Field · Answer

Hi SK 
 It just means that SDL's software hasn't caught up with the fact that you've now got the possibility to use it on both computers. It will eventually but it can take months. If you want to continue without having to swap the license between the two, I wouldn't flag it up to them if I were you [;)] 
 All the best, 
 Ali [:D]

Trados Studio > 1. Trados Studio

Deactivation Failed. Could not revoke this license. - Error [144]: