Source text (from .docx) is missing in sdlxliff

Question

Hello, 
 
 I recently encountered a strange problem in Studio 2017 - some parts of the source text are missing in the sdxliff, they are only visible after I change the filter from All segments to All content. However, they aren't assigned a segment number and not included in the analysis. 
 This text is not hidden in the source docx. file, so that is not the problem. 
 I tried to analyse the text in other CAT tools and there was no problem, these sentences are only missing in Trados. 
 What could be the cause of this and how to prevent it? 
 
 Thanks in advance for your replies. 
 Romana

Paul Filkin · Accepted Answer

Hi Romana Štnagová 
 
Just to close this one off. The problem is a bug in the Studio 2015 WordprocessingML v2 filetype. I can't reproduce this with the current version of Studio. 
 
The solutions were: 
 
- use the older DOCX filetype when preparing the project 
- downsave the source to a DOC or an RTF if appropriate 
- upgrade to the current supported version of the software 
 
Thanks for sending the file!

Paul Filkin · Answer

Hi Romana Štnagová 
 
Perhaps the text has a non-translatable style? Check in Word and see what the style is, so perhaps one of these? 
 
tw4winInternal 
tw4winExternal 
tw4winJump 
tw4winMark 
 
Regards 
 
Paul

Paul Filkin · Answer

Romana &Scaron;tnagov&aacute; said: Moreover, if this text was truly non-translatable, wouldn't it cause problems in other CAT tools as well? 
 Hi Romana Štnagová 
 Only if they had the concept of a non-translatable style. I'm not sure they will! 
 Can you share the file so I can take a look? If this is possible send it to pfilkin@sdl.com 
 Regards

Trados Studio > 1. Trados Studio

Source text (from .docx) is missing in sdlxliff