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Can't add term base (General error occurred)

Seora Song

Hi,

I'm having a problem adding term base file to SDL Trados. And it happens with every any translation / termbase file.

I did try uninstall and reinstall the trados, but it didn't solve the problem

Here I attach the error message.

Can you help me find a solution ?

 

Thanks!

--------------

 

<?xml version="1.0"?>

-<SDLErrorDetails time="2018-08-28 오전 8:23:53">

<ErrorMessage>General error occurred</ErrorMessage>


-<Exception>

<Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>

<HelpLink/>

<Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>

<HResult>-2146233088</HResult>


-<StackTrace>

-<![CDATA[ 위치: Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
위치: Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings)
위치: Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path)
위치: Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter)
위치: Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore)
위치: Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e)
위치: System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
위치: System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
위치: System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
위치: System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
위치: System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
위치: System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
위치: System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
위치: System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
위치: System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
위치: System.Windows.Forms.Control.WndProc(Message& m)
위치: System.Windows.Forms.ScrollableControl.WndProc(Message& m)
위치: System.Windows.Forms.ToolStrip.WndProc(Message& m)
위치: System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
위치: System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
위치: System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
위치: System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>
</StackTrace>


-<InnerException>

<Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<ErrorCode>-2147220958</ErrorCode>

<HelpLink/>

<Source>MtTermbase</Source>

<HResult>-2147220958</HResult>


-<StackTrace>

-<![CDATA[ 위치: Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
위치: Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
위치: Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
위치: Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]>
</StackTrace>

</InnerException>

</Exception>


-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<ProductVersion>14.0.0.0</ProductVersion>

<EntryAssemblyFileVersion>14.1.10012.29730</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>1042</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>SEORALAPTOP\Songdri</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>SEORALAPTOP</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>8291912 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>
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    Hello ,

    The first thing to check would be that you have updated both Studio and Multiterm and both are on the latest stand.
    First- open both Studio and MultiTerm in turn and then go to HELP and 'check for updates' and install these.
    (Installing the cumulative updates often solves these issues).
    Now restart your machine and then Studio- has the problem been solved?

    If not- is the project a new or existing project?
    Have you already added a termbase? if so- please remove the termbase- close Studio, reopen and then try to re-add the termbase to the project (or alternatively try recreating the project from new).

    Is the problem fixed? If so please let us know which solution helped.

    Oana Nagy | QA Engineer | RWS Group

Reply
  • 0
    Hello ,

    The first thing to check would be that you have updated both Studio and Multiterm and both are on the latest stand.
    First- open both Studio and MultiTerm in turn and then go to HELP and 'check for updates' and install these.
    (Installing the cumulative updates often solves these issues).
    Now restart your machine and then Studio- has the problem been solved?

    If not- is the project a new or existing project?
    Have you already added a termbase? if so- please remove the termbase- close Studio, reopen and then try to re-add the termbase to the project (or alternatively try recreating the project from new).

    Is the problem fixed? If so please let us know which solution helped.

    Oana Nagy | QA Engineer | RWS Group

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