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Studio v2017 (CU 12) hangs on adding a new term (MultiTerm CU 6)

The name of the topic says it all: when trying to add a new term from inside the Editor, the cursor turns into a circle and Trados hangs. The term is added to the termbase, however, Trados is unresponsive and needs to be restarted.

 

I have tried the following:

- Recreated the termbase from scratch

- Rolled back a Windows security update to Flash

 

Nothing seems to help. Ideas?

 

Best regards,

Pavel

Parents
  • Hi 

    You could try rolling back MultiTerm CU6 via Control Panel > Installed Updates. I did this a while back to solve a different issue. I'm not sure if a new version of this has come out but I tested the latest update and it is not producing the error any more. I vaguely recall discussion on this but can't find evidence that the latest update is OK except that it's working fine for me now. Up to you whether you try installing the latest update to MultiTerm again.
     
    Then, at risk of sounding like a 'cracked record' (a British metaphor), have you tried a Windows Repair of MultiTerm Core and Desktop and also Studio via Control Panel?
    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2017 SR1) and click 'Repair' either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio/MultiTerm.
    That may be all you need... If not, post again as it's bound to be relatively easy to solve this issue.
     
    All the best
    Ali ;-)
Reply
  • Hi 

    You could try rolling back MultiTerm CU6 via Control Panel > Installed Updates. I did this a while back to solve a different issue. I'm not sure if a new version of this has come out but I tested the latest update and it is not producing the error any more. I vaguely recall discussion on this but can't find evidence that the latest update is OK except that it's working fine for me now. Up to you whether you try installing the latest update to MultiTerm again.
     
    Then, at risk of sounding like a 'cracked record' (a British metaphor), have you tried a Windows Repair of MultiTerm Core and Desktop and also Studio via Control Panel?
    1. Close all SDL applications.
    2. Open the Control Panel:
      • Windows Vista/7Start > Control Panel > Programs > Programs and Features.
      • Windows 8: Right-click on the screen at bottom-left corner and choose Control Panel > Uninstall a Program.
      • Windows 10: Right-click on Start > Control Panel > Select View by: Small Icons > Programs and Features
      • - or type 'Control Panel' in the search line on your bottom Windows toolbar.
    3. Click/highlight the relevant SDL product from the list (e.g. SDL Trados Studio 2017 SR1) and click 'Repair' either on the top toolbar or on the right-click dropdown menu.
    4. Restart Studio/MultiTerm.
    That may be all you need... If not, post again as it's bound to be relatively easy to solve this issue.
     
    All the best
    Ali ;-)
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