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Microsoft Excel 2007-2016 (SpreadsheetML v. 1) not displayed after update

Sara Cascianelli

Hello,

I have just updated my SDL Trados Studio 2017 Freelance SR1 (build 14.1.6329.7), but if I go to File -> Options, I can't find any "Microsoft Excel 2007-2016" in the filetype list. I just can see "Microsoft Excel 2000-2003" and "Microsoft Excel 2007-2013".

I need a "SpreadsheetML v. 1" to work on my current translation.

What can I do?

Thank you.
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  • 0
    Hi ,

    Can you try renaming this file and then restarting Studio?

    c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\Default.sdltpl

    This may force Studio to use the correct template with all the right filetypes.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Hello Paul,

    Thank you for your reply.

    I have renamed the Deafult file, but unfortunately there is no update in the filetypes. Microsoft Excel 2007-2016 is still missing.

    I'm attaching a few pics if this can help. I'm working on a project already created by the client.

    I can work on the file, I can confirm the segments translated and save them on the TM provided by the client, but I can't save the translation and therefore can't send the bilingual file back to the client.

     

     

     

     

    Is there anything else I can do?

     

    Thank you.
  • 0 in reply to Sara Cascianelli
    Hi ,

    Ok - you didn't say it was a package/project from your customer. But even so this is very confusing since you are showing your main options and not your Project Settings. These won't affect your project anyway, but they should have all the filetypes. It really looks to me as though you upgraded and used an older template from a previous version. Perhaps try a full reinstall of Studio and also make sure that you are not using a Project Template from a previous version as the default in your Project Template settings.

    Clean install... try the following.

    1. Uninstall Studio
    2. Uninstall MultiTerm

    Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake):

    c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\
    c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2017\
    c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\
    c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\
    c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\
    c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml

    I think that's about it for a clean install. Then reinstall.

    If you still have problems after this I'd recommend you log a ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    http://support.xl8.one

    Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Regards

    Paul

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Hi Paul,

    Thank you for your reply and your time.

    You're right, I haven't attached the right picture of the project settings. Here it is (no SpreadsheetML v.1 in the list, though) :

     

    I'll perform a clean install as you suggested.

    Thanks again for your time!

    Sara
  • 0 in reply to Sara Cascianelli
    Hi Paul,

    This is just to let you know that I have performed a clean install and then reinstalled Studio.

    It works perfectly now - no messages or notes regarding the file I'm translating. Plus, Microsoft Excel 2007-2016 appears in both the Options list and the Project Settings list.

    Thanks again for your time and availability!

    Sara
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