Microsoft Excel 2007-2016 (SpreadsheetML v. 1) not displayed after update

Question

Hello, 
 I have just updated my SDL Trados Studio 2017 Freelance SR1 (build 14.1.6329.7), but if I go to File -> Options , I can't find any "Microsoft Excel 2007-2016" in the filetype list. I just can see "Microsoft Excel 2000-2003" and "Microsoft Excel 2007-2013". 
 I need a "SpreadsheetML v. 1" to work on my current translation. 
 What can I do? 
 Thank you.

Paul · Accepted Answer

Hi Sara Cascianelli , 
 
Ok - you didn't say it was a package/project from your customer. But even so this is very confusing since you are showing your main options and not your Project Settings. These won't affect your project anyway, but they should have all the filetypes. It really looks to me as though you upgraded and used an older template from a previous version. Perhaps try a full reinstall of Studio and also make sure that you are not using a Project Template from a previous version as the default in your Project Template settings. 
 
Clean install... try the following. 
 
1. Uninstall Studio 
2. Uninstall MultiTerm 
 
Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake): 
 
c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\ 
c:\ProgramData\Package Cache\SDL\SDLMultiTermDesktop2017\ 
c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\ 
c:\Program Files (x86)\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\ 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL MultiTerm\MultiTerm14\ 
c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\ 
c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml 
 
I think that's about it for a clean install. Then reinstall. 
 
If you still have problems after this I'd recommend you log a ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 http://support.xl8.one 
 
Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 
Regards 
 
Paul

Paul · Answer

Hi Sara Cascianelli , 
 
Can you try renaming this file and then restarting Studio? 
 
c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\Default.sdltpl 
 
This may force Studio to use the correct template with all the right filetypes.

Paul · Answer

Jouni Jakonen 
 Jouni Jakonen said: I am wondering if it is possible to get the Microsoft Excel 2007-2016 filter to SDL Trados Studio 2019 
 This isn't possible I'm afraid. Your best bet, if you cannot upgrade, is probably to create a new thread and explain the issue. Perhaps there is something you can do.

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Microsoft Excel 2007-2016 (SpreadsheetML v. 1) not displayed after update