You are currently working on UAT 

  • State Suggested Answer
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 430 subscribers
  • Views 2914 views
  • Users 0 members are here
Options
Related

Can't connect to my client's TMs on GroupShare

Erika Ballardin

Dear fellow translators,
I was working on a translation for one of my customers via GroupShare.  Suddenly, Trados Studio 2017 froze  and got stuck. When I relaunched it, I was no longer able to access my client's TMs based on GroupShare, and I keep receiving this error message: "An error occurred while using the XXX translation provider. The database contains data in a newer format than this version of the application can handle. You need to upgrade your software...." but my software is updated.

Morevover, my translation has been overwritten and so the segments are now empty. Despite this, the "File" screen shows 49% translation completed, and even if the segments had been overwritten, I should be able to retrieve them from the TMs on GroupShare, but it seems there is no connection to them.

Is it a technical issue from the server side and I should contact my client? I have also signed out from the GroupShare account and signed in again, but to no avail.

Thank you very much in advance for your advice.
Erika
Rate translation
×
Suggest better translation
×
Moderator UI
×
  • Get AI Suggestion
Parents
  • 0

    Hi Steven,

    My client uses GroupShare 2017. My client has tried to connect to GroupShare and download the package with my credentials from their side and they succeeded, so at this point there must be an issue on Trados on my side.

    Anyway, I'm posting here the screenshot of the error I get.

    I have downloaded the latest update a few days ago, I wonder whether this can be problem. The last time I had worked on GroupShare with the very same client, about two months ago, I hadn't had any problems. I'm trying uninstalling and re-installing Studio now. Other than that, I'll ask my client to contact support for me.

    Erika
Reply
  • 0

    Hi Steven,

    My client uses GroupShare 2017. My client has tried to connect to GroupShare and download the package with my credentials from their side and they succeeded, so at this point there must be an issue on Trados on my side.

    Anyway, I'm posting here the screenshot of the error I get.

    I have downloaded the latest update a few days ago, I wonder whether this can be problem. The last time I had worked on GroupShare with the very same client, about two months ago, I hadn't had any problems. I'm trying uninstalling and re-installing Studio now. Other than that, I'll ask my client to contact support for me.

    Erika
Children
No Data