Dear fellow translators,
I was working on a translation for one of my customers via GroupShare.  Suddenly, Trados Studio 2017 froze  and got stuck. When I relaunched it, I was no longer able to access my client's TMs based on GroupShare, and I keep receiving this error message: "An error occurred while using the XXX translation provider. The database contains data in a newer format than this version of the application can handle. You need to upgrade your software...." but my software is updated.

Morevover, my translation has been overwritten and so the segments are now empty. Despite this, the "File" screen shows 49% translation completed, and even if the segments had been overwritten, I should be able to retrieve them from the TMs on GroupShare, but it seems there is no connection to them.

Is it a technical issue from the server side and I should contact my client? I have also signed out from the GroupShare account and signed in again, but to no avail.

Thank you very much in advance for your advice.
Erika