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Cannot open/create TM in one organization(Groupshare)

Hong Zhou

I suddenly cannot open/create TM in one of my organization/container.

below is my Groupshare org:

Organizaiton: Vendor A

    sub organization: SUB-1 (Container sub-1)

    sub organization: SUB-2 (container sub-2)

the user I used has administrator permission for all organizaitons.

when I access the TM page in website of groupshare for this sub organization "SUB-1" , it reports:"an error has occrured while processing your request." I cannot create TM in this organization either.

other organization SUB-2 TM creation and opening works fine.

Any one has the similar issue? how to resolve this? thanks.
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  • 0 in reply to Alex Jude

    Hi Alex,

    thank you for reply and share the article.

    however, it seems not resolving my issue.

    1. my TM is not newly created. they existing for long time, but it suddenly won't appear with error.

    2. the sub organization is the lowest level org, and I cannot create new TM in it. it reports error.

    3. it is not one single user issue. my account is administrator user in root.

    4. what's important, I need the existing TM back....
  • 0 in reply to Hong Zhou

    Hi @Hong Zhou

    Thank you for the update. When you say Root - do you mean the actual Root Organization, or do you mean that your user is saved as Admin in "Vendor A" ?

    What happens if you connect with the SA user ?
    Do you have the same behaviour?
    Where is the TM container of the affected suborg, saved ? Is it saved under sub organization: SUB-1 ? Can you maybe add a screenshot and also mention the GS version ?

    Also if you have a GroupShare  Support Contract, you can raise a case in gateway and SDLSupport will probably fix this faster.
    Best regards,

    Radu