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Maximum number of projects have been reached on the browser-based version of Trados on a Mac

Ana Bardi

Thank you for your suggestion.

I should clarify that I am using the browser-based version of Trados on a Mac. I do not have the Windows desktop version of Trados Studio installed.

Because of that, I don't have the Projects.xml file or the Windows folder you mentioned.

Is there an equivalent way to refresh or reset the project list in the browser-based version, or could this issue be related to my account on the server?

Thank you.
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  • 0

     

    Please stick to the thread you've already created here.

    As for your current question: please restart your VM with Windows. Then check the cache of your browser. And finally check the server settings.

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  • 0 in reply to Jerzy Czopik

    I have now completed the troubleshooting you requested.

    • I tested on my Mac using Chrome.
    • I tested in a Chrome Incognito window.
    • I tested on a Windows laptop using a different environment.
    • I removed the old browser registration from my account and logged in again.

    In every case I receive the same results:

    • "There was an error in our system! Retrying..."
    • Clicking Details shows that the request to /lc-api/accountusers/v1/accountusers/me returns a 404.
    • When I try to create a new cloud project, I receive "You have reached the maximum number of active projects," even though I have deleted my previous cloud projects.

    Since the issue occurs across different operating systems and browser sessions, could you please verify whether there is a problem with my Trados Cloud account, project quota, or account configuration on the server side?
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  • 0 in reply to Jerzy Czopik

    I have now completed the troubleshooting you requested.

    • I tested on my Mac using Chrome.
    • I tested in a Chrome Incognito window.
    • I tested on a Windows laptop using a different environment.
    • I removed the old browser registration from my account and logged in again.

    In every case I receive the same results:

    • "There was an error in our system! Retrying..."
    • Clicking Details shows that the request to /lc-api/accountusers/v1/accountusers/me returns a 404.
    • When I try to create a new cloud project, I receive "You have reached the maximum number of active projects," even though I have deleted my previous cloud projects.

    Since the issue occurs across different operating systems and browser sessions, could you please verify whether there is a problem with my Trados Cloud account, project quota, or account configuration on the server side?
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