Mujahed Hasan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0055128.

I received an email confirming that CS0055128 has now been Closed and saying:

"solved – Fixed by Support/Guidance provided

No visible issue, provided activation steps for online and offline"

In reality, I still have the same problem. I manage the licenses for the school district, and we are trying to use some of them for new employees. When I log into my RWS account, I get the following message:

"The resource you are looking for has been removed, had its name changed, or is temporarily unavailable."

I am not sure what to do next!

 Mujahed Hasan The technical team will contact you by email, please make sure you reply to my colleagues as soon as possible. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0055251.