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Dear RWS Support,
I am experiencing an issue while trying to deactivate my perpetual Trados Studio 2022 licence.
My laptop needs to be formatted as part of a repair, so I need to deactivate the licence before this is done. Otherwise, I will not be able to activate it on my desktop computer and continue working.
When I go to Help > Product Activation > Deactivate, I receive the following message:
"An error occurred while retrieving your licence. Error ID: 125. Open connection settings?"
If I click Yes, nothing happens, and the licence remains activated.
My installation details are:
- Product: Trados Studio 2022 SR2
- Version: 17.2.11.19134
- Operating System: Windows 10
- Licence type: Perpetual licence
Could you please advise how I can deactivate my licence? If this issue cannot be resolved on my side, I would appreciate it if you could reset the activation so that I can activate the licence on my desktop computer before my laptop is formatted.
Thank you for your assistance. I look forward to your prompt reply, as I need to arrange the repair as soon as possible.
Kind regards,
